Job Description

About the Role

We are looking for a meticulous and customer-focused

Service Support Coordinator

to join our operations support team. The role is responsible for coordinating service requests, managing documentation, and ensuring smooth day-to-day administrative and billing processes to support global accounts and business operations.

Key Responsibilities

Manage and coordinate

service requests, billing, and documentation

for assigned clients. Maintain and update rate cards, price lists, and service order information. Track purchase orders (POs), manage updates in

SAP

or related systems, and ensure accurate billing. Prepare invoices, initiate correction requests, and secure necessary approvals. Monitor and report

collections status

by region and key clients. Handle

vendor renewals and purchase requests

through Zendesk or similar tools. Maintain operational knowledge base pages and ensure proper documentation. Support internal teams with service-related data, reports, and updates.

Requirements

Excellent

time management and prioritization skills

. Strong communication skills in

English

; ability to coordinate with clients globally. Proficient in Microsoft Office and familiar with tools such as

SAP, Zendesk, or ServiceNow

. Experience managing internal knowledge bases using platforms such as

Confluence or Jira

. Highly organized, detail-oriented, and customer-service driven. Basic understanding of billing or service coordination workflows. Experience in

sales administration, operations support, or service coordination

preferred.

Why Join Us?

Be part of a global team supporting international clients. Work in a structured and collaborative environment. Opportunities for professional growth and skill enhancement. Competitive compensation and benefits.
Job Type: Full-time

Pay: Up to RM5,500.00 per month

Benefits:

Professional development
Work Location: In person