Job Description

Responsibilities / Tasks

• Assist service sales in preparing costings and proposals for project-based work, field service jobs and SLAs. Act as sales lead for field service quotation when required
• Support front-line sales with follow-up and customer communication when necessary. Occasional site survey / site work is expected
• Raise 2nd-level technical support tickets when required.
• Prepare Method Statements and Risk Assessments for field service and site installation jobs.
• Track and manage Field Service Engineers' schedule to ensure all on-site work is completed according to customer requirements and company budget.
• Coordinate with spare parts and logistics team to ensure parts are delivered to sites on time for service jobs.
• Consolidate service reports and timesheets for invoice submission.
• Process warranty claims for field service orders.
• Manage field service costings and budgets upon order receipt and provide monthly forecast and margin status.
• Lead and participate in continuous improvement initiatives (e.g., waste identification) within the field service team.
• Record timesheets for Field Service Engineers in the ERP system.
• Standardize tools and reports to increase efficiency of resource planning. Identify and recommend cost-saving opportunities to improve field service profitability.
• Provide backup support for PR-PO conversion, goods receipt (GR), and invoicing activities.
• Ad-hoc tasks, as assigned from time to time

Your Profile / Qualifications

• Minimum 2 years' experience in the process engineering industry. Fresh graduates with the right attitude may be considered.
• Diploma or degree in engineering preferred; Automation/Electrical background is advantageous.
• Experience in costing and proposal preparation and field service coordination.
• Previous experience as a team leader is a plus.
• Knowledge and experience with SAP.
• Proficient in Microsoft Office (Excel, Access, Word, PowerPoint).
• Well-organized, responsible, and strong problem-solving aptitude.
• Excellent oral, written, and presentation skills in English.
• Independent, highly motivated, service-driven, and open-minded.
• Team player with strong interpersonal skills.
• Able to communicate and interact professionally with both internal and external clients.
• Strong sense of ownership and accountability.
• Organized, analytical, and able to remove obstacles through creative and adaptive approaches.
• Comfortable in a dynamic technical environment with a fast-paced daily routine.
• Able to work independently with remote teams, with minimum supervision

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