Job Description

About Shoo Lab

Shoo Lab is trusted care service for shoes, bags, leather goods, and accessories. We are seeking a shoe & leather repairer -a specialized technical leader who can elevate Shoo Lab's restoration capabilities, train our team, and help us scale into the premium market.

Role Overview

This is a

hands-on specialist role

. You will lead all leather/bag technical work (repairs, restoration, customization), set quality benchmarks, and train Shoo Lab's staff. You will also guide product sourcing, recommend tools/solutions, and experiment with new techniques to position Shoo Lab as a premium care brand.

Key Responsibilities

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1.

Leather & Bag Restoration

Perform advanced restoration services: Bag cleaning & spa treatments Leather recoloring, dyeing, and refinishing Stitching, piping, panel, and hardware repairs Conditioning, waterproofing, and protective treatments Handle premium/luxury brands (LV, Gucci, Chanel, etc.) with museum-level care. Develop

SOPs for every service line

(bags, wallets, strollers, leather jackets, golf bags).
#

2.

R&D & Innovation

Research and test global best practices in leather care. Recommend, test, and source specialized tools, dyes, and chemicals (coordinate with Dalkom Buddy procurement). Introduce new high-margin services (e.g., exotic skins, luxury touch-ups, full recoloring). Ensure Shoo Lab keeps pace with

European/Japanese standards

in bag restoration.
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3.

Training & Knowledge Transfer

Build and run training modules for outlet staff and hub cleaners. Certify Shoo Lab's cleaners under a

Leather Restoration Certification

framework. Mentor junior staff into becoming restoration specialists.
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4.

Quality Control

Inspect all restoration jobs before delivery to clients. Resolve escalations related to luxury bag or leather work. Ensure consistent service quality across Shoo Lab outlets and central hub.
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5.

Business Support

Support Founder & Ops Head in pricing strategy for restoration services. Help design

premium "RebornaEUR line

(luxury-focused service tier). Provide technical expertise in partnership proposals with high-end clients (hotels, boutiques, schools, golf clubs).

KPIs (First 12 Months)

Successful delivery of

30+ luxury restoration jobs

with 95%+ satisfaction rate. Develop

5 new premium services

(e.g., exotic leather repair, recoloring, bag spa). Train and certify at least

3 internal staff

in advanced leather care. Introduce and standardize at least

10 new SOPs

for restoration processes. Achieve

20% revenue growth

from high-end restoration category.

Qualifications

5+ years' hands-on experience in

bag/leather repair, spa, or luxury restoration

. Experience with premium/luxury brands (Louis Vuitton, Gucci, Chanel, Hermas). Skilled in stitching, piping, dyeing, leather refinishing, and hardware replacement. Knowledge of chemicals, dyes, and tools used in restoration. Creative problem-solver with a high attention to detail. * Comfortable leading training sessions for non-technical staff.