Job Description

Key Responsibilities

1. Appointment Scheduling

Assist patients in booking medical appointments with doctors, specialists, or clinics. Ensure appointments are scheduled according to patient preferences, urgency, and doctor availability.

2. Patient Information & Support

Provide general information on medical services, procedures, hospital policies, and insurance coverage. Explain available services, including lab tests, check-ups, and treatments.

3. Patient Assistance & Advocacy

Serve as the primary point of contact for patient inquiries or concerns. Guide patients during emergencies and ensure they reach the appropriate departments or specialists. Coordinate medical referrals and support insurance authorization as needed. Assist with billing queries, payment processing, and insurance verification. If needed, help patients arrange travel, accommodation, and transportation for treatment.

4. Customer Support & Follow-Up

Handle patient concerns with professionalism and empathy. Address complaints promptly and escalate when necessary. Conduct follow-up calls to ensure service satisfaction. Remind patients about appointments, medications, or treatments.

5. Emergency Handling

Act promptly during medical emergencies by guiding patients to the right facility or personnel. Be familiar with emergency protocols and procedures.

6. Data Management & Coordination

Maintain accurate and confidential patient records. Update internal systems with appointment, treatment, and insurance information. Facilitate smooth communication between patients and healthcare providers, advocating for patient needs and concerns.

Requirements

Minimum

Diploma

in any field.

Fresh graduates

are encouraged to apply; training will be provided. Strong communication skills and proficiency in

English

; knowledge of

Chinese

or

Malay

is a plus. Willing to work

overtime at night

occasionally (on-call phone support when needed). Excellent customer service mindset and ability to work independently. Organized, empathetic, and solution-oriented. Leadership potential to

manage a team

is an added advantage.
Job Type: Full-time

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

Opportunities for promotion Professional development Work from home
Experience:

Medical industry: 2 years (Preferred) Customer service: 2 years (Preferred)
Work Location: In person