Job Description

Description

Primary Objective:

• Lead, manage and grow Region retail assets at branch

• Plan and strategise to grow secured loans, unsecured loans, credit cards and credit-related insurance - key focus on PF, PF-i, ASB & mortgage
• Drive customers acquisition (NTB), improve customers retention; customers experience
• Increase customer\'s product portfolios breadth - PHR
• Lead, manage and coach regional sales force to achieve sales targets
• Plan and strategise sales activities and events
• Cross sell and up-sell other Bank\'s products

Primary Objective:

• Enhance sales productivity and effectiveness by providing support to sales staff by providing ongoing training, coaching, and guidance
• Provide support/ motivate regions on and Mortgage Sales by attending their activities and soliciting new business opportunities.
• Establish rapport with our stakeholders i.e. Community Banking, CBBC and Corporate Banking, Asset Management and Auto Finance Sales Outlet for business opportunities.

Key Responsibilities:

Strategy & Planning

• Develop, implement and manage regional sales strategies & business plan to achieve region assets sales targets
• Identify business opportunities to grow market share and NTB customers
• Engage with Mass Affluent & Product Heads for products, promotions & campaigns

Sales Management

• Set, review and communicate sales target to BMs, BDMs & SMs in line with the overall region\'s target and execution of business plan & sales activities
• Coordinate with product & marketing team for collaterals & gifts for sales activities/campaigns
• Review and track daily/weekly/monthly sales performance to improve sales force productivity
• Manage leads / referreals and conversion into sales
• Drive and manage sales activities including up-sell, cross-sell and customer retention

Operations & Compliance

• Oversight on code of ethics of sales personnel during sales process to avoid mis-selling
• Ensure sales personnel are equipped with relevant licenses
• Inculcate sales personnel awareness of Audit, Risk & Compliance standards and policies

Staff Management

• Plan and recruit regional BDM ASB & PF-i, SM, PB and SC ASB/PF-i
• Identify, conduct and train sales personnel on product knowledge and selling skills
• Coaching and mentoring of sales personnel for peak performance

Key Responsibilities:

Region / Branches visitation nationwide:-

• Visitation and Sales Review meeting at RDO, branches, Asset Management Office and Auto Finance Sales Outlet.
• Establish and enhance rapport with our business partners i.e. Real Estate agents, Valuer, Solicitor and Developers
• Provide support/ motivate regions on and Mortgage Sales by attending their activities and soliciting new business opportunities.
• Establish rapport with our stakeholders i.e. Community Banking, CBBC and Corporate Banking, Asset Management and Auto Finance Sales Outlet for business opportunities.
• Enhance sales productivity and effectiveness by providing support to sales staff by providing ongoing training, coaching, and guidance
• To create product awareness in the market by establishing strong networking with internal and external customers
• Coach and motivate sales force
• Engage key customers, eg, GRC, Products, Compliance
• Daily SRR from Regions \xe2\x80\x93 Review, recommendation & compiling before forward to Product for approval (twice a day)

Branches:

• Mortgage business from customers and provide excellent before and after sales services
• Ensure efficient Performance Tracking and continuously adapting new business strategies to improve sales
• Ensure customer service is competitive vs industry level
• Meet Compliance requirement as per our Banking Guideline
• To create product awareness in the market by establishing strong networking with internal and external customers
• To support and guide region on all related matters ie and Mortgage Application process from initial application to data entry in Flash System until the completion stage of disbursement

Requirements

Requirements:
Bachelor Degree - Bachelor\'s Degree in business/finance related field.

- Cretfication by LIAM/PIAM for insurance

Min 10 years of relevant experience in Mortgage business

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

RHB Bank