Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Personal Financial Services

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Job Responsibilities

\xef\x82\xb7 Handling credit card disputes from customers and merchants.

\xef\x82\xb7 Follow-up with customers and merchants or relevant party on required documents and clarification of dispute.

\xef\x82\xb7 Handling of dispute resolution with affiliate banks timely in accordance to card scheme rules and regulations.

\xef\x82\xb7 Handling cases from Ombudsman of Financial Services.

\xef\x82\xb7 Handling inquiries and correspondence with customers and merchants.

\xef\x82\xb7 Reconciliation and general ledgers.

\xef\x82\xb7 Ad-hoc assignments or tasks assigned by Supervisor.

Job Requirements

\xef\x82\xb7 Possess at least a Bachelor Degree or equivalent

\xef\x82\xb7 Strong analytical skills, eye for details and able to handle multi-tasking.

\xef\x82\xb7 Good English communication and written skills

\xef\x82\xb7 Good interpersonal skills and strong team player

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

Apply now

Start

Please wait...

UOB