Soc Engineer (fresh Graduate)
Cyberjaya, Malaysia
Job Description
- Handle incoming calls, emails, tickets and troubleshoot issues pertaining of network failures escalate to relevant parties if necessary.
- Create Ticket and update based on the follow-up until the case resolution in timely manner.
- Fault handling and escalation (identifying and responding to faults identified via Monitoring System and network.
- Liaising with respective clients, handling escalation through to resolution. Follow-up with clients, Telco and internal team whichever necessary for ticket closure via Ticketing System or any communication medium effectively.
- Monitoring network performance to determine if adjustments need to be made.
- Reporting network status to key stakeholders.
- Perform any other ad-hoc tasks as assigned by the management.
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma in IT or Telecommunication related field or equivalent.
- Fresh graduates are welcome to apply.
- Well verse in English and Bahasa Melayu.
Contract length: 12 months Salary: RM2,000.00 - RM2,500.00 per month Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Monday to Friday
- Rotational shift
- Overtime pay
- Cyberjaya: Reliably commute or planning to relocate before starting work (Preferred)
- Diploma/Advanced Diploma (Preferred)
- English (Preferred)
- Bahasa (Preferred)
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Job Detail
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Job IdJD991513
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCyberjaya, Malaysia
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EducationNot mentioned