Job Description

Experienced Customer Service professional with over 2 years of expertise in managing customer interactions via social media platforms such as Facebook and X. Skilled in handling complex and sensitive issues, delivering timely resolutions, and ensuring a positive customer experience. Tech-savvy, bilingual in English and Malay, and highly adaptable in fast-paced environments with a proven ability to collaborate across teams and maintain professionalism under pressure
The Day-to-Day Requirements
? Respond to customer inquiries and provide first contact resolution of customer issues via Facebook, "X", and other
social media channels.
? Handle a wide range of complex issues, including visible and sensitive issues.
? Deliver timely and accurate responses to questions and requests.
? Provide exceptional customer experience as measured through customer surveys.
? Display a professional, positive and enthusiastic demeanor to employees and customers.
? Maintain the security and confidentiality of internal information and customer/account information.
The Must-Haves
? 2+ years of Customer Service experience - Social Media background is preferred
? Tech-savvy and able to keep up with trends on Social
? Strong communication skills - both in verbal and written, English and Malay language
? Extensive experience collaborating with cross-functional teams in an organization
? Capable of crafting responses aligned with the brand's personality
? Strong understanding of Social Media platforms such as Facebook, "X", and other social media channels
? Able to work under pressure in a fast-paced, high-volume environment
? Able to remain polite with angry and uncooperative customers
? Team player with a positive attitude
? Available to work days, night, weekends, and/or holidays, and render overtime when needed
If you are interested to apply, please forward your latest resume to Rahmah.MohamedNoor@adecco.com or staffing@adecco.com
Subject: Job Application - Social Care Specialist

Skills Required