Social Media Specialist
Malaysia, Malaysia
Job Description
:
- Respond to customer inquiries and provide first contact resolution of customer issues via Facebook, Twitter, and other social media channels.
- Handle a wide range of complex issues, including visible and sensitive issues.
- Provide exceptional customer experience as measured through customer surveys.
- Deliver timely and accurate responses to questions and requests.
- 2+ years of Customer Service experience - Social Media background is preferred.
- Tech-savvy and able to keep up with trends on Social.
- Strong communication skills - both in verbal and written, English.
- Extensive experience collaborating with cross-functional teams in an organization.
- Capable of crafting responses aligned with the brand's personality.
- Strong understanding of Social Media platforms such as Facebook, Twitter, and other social media channels.
- Able to work under pressure in a fast-paced, high-volume environment.
- Able to remain polite with angry and uncooperative customers.
- Team player with a positive attitude.
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Job Detail
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Job IdJD1080260
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMalaysia, Malaysia
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EducationNot mentioned