Software Support Executive (mandarin Speaker)

Bayan Lepas, Pulau Pinang, Malaysia

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Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
Possess good telephone etiquette with a smiley voice.
Good communication and interpersonal skills.
Fluent in Mandarin & added advantage in English.
Knowledge in handling basic computer (Microsoft Excel OR Word etc).
Knowledge in S.Q.L Accounting Software or POS System is an added advantage but not essential
Ability to multi-task, prioritize and manage time effectively
Social media savvy

Responsibilities

To efficiently handle inbound and outbound customer call inquiries.
To provide fast and timely solutions to all customer-related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by the company\'s service standards.
Effectively manage large numbers of incoming calls
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Benefits

Ricebowl

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