Job Description

Position Summary:

We are looking to hire a jovial and energetic Software Support Specialist which in charge to support all Hong Kong client's inquiries referring to accounting software related matters. The respective employees are accountable for being proactive and alert to maintain and support our company's production progress.

Main Responsibilities:

Serve as the primary point of contact for clients, including those from the Hong Kong market, addressing support requests and system-related inquiries via calls and emails. Resolve technical issues promptly and professionally, ensuring high levels of client satisfaction. Conduct accurate and appropriate system configurations to resolve software-related issues. Utilize remote access to troubleshoot and resolve software issues on customer workstations or servers. Take responsibility for meeting individual KPIs, contributing to team objectives, and adhering to established procedures. Perform data migration tasks and provide product training to end users, as needed. Participate in ad-hoc projects and pre-implementation discussions to support business requirements.

Qualifications:

Candidate must possess at least Diploma or relevant qualifications in any related field. Good communication skills and able to speak, read & write in

Cantonese, Chinese

and

English

. At least one (1) Year of working experience in the related field (Accounting/IT Support / Helpdesk / Onsite / Desktop Support is preferred). A team player who is dynamic with a mature personality, independent and able to work under pressure.

Fresh graduates are encouraged to apply.

Applicants must be able to work in Q Sentral.

The Package:

Basic Salary Meal Allowance Annual Leave , Medical Leave and Special Granted Leaves Medical Benefit and Insurance Opportunity to climb the corporate ladder in the future Easily accessible to all nearby public transportation, including MRT, LRT, Monorail, and KTM. (KL HQ)
Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Additional leave Meal allowance Opportunities for promotion Professional development
Work Location: In person