Job Description

About the company:

Our client is a leading software development automation company specializing in cutting-edge solutions.

About the role:

As a Technical Support Engineer, you will help our business partners solve technical issues and ensure they have a smooth experience using our software. You will work closely with the Product and Service teams to find solutions, improve product performance, and make processes more efficient.

Responsibilities:

Diagnose and resolve technical issues through phone, email, or remote access. Handle application setup, configuration, and design-related problems. Communicate technical issues clearly with Product, Engineering, Sales, and QA teams. Escalate complex issues to senior engineers with clear documentation. Recreate customer environments to find the root cause of problems. Test and verify software updates, upgrades, and fixes. Create and update technical documentation. Participate in team meetings to share insights and best practices.

Required Skills and Qualities:

Customer-focused mindset:

Always aim to deliver the best service.

Good communication:

Able to explain technical issues clearly to both technical and non-technical people.

Technical learning ability:

Quick to learn new products and systems.

Strong problem-solving:

Able to analyze and fix issues efficiently.

Team player:

Work well with other departments.

Independent:

Able to work with minimal supervision.

Adaptable:

Comfortable in a fast-paced, changing environment.

Preferred Technical Skills

:

Operating Systems:

Windows Server, Linux

Databases:

SQL Server, Oracle, DB2

Web Servers:

Tomcat, WebSphere

Language:

Japanese (good to have, but not required)
Job Type: Full-time

Pay: Up to RM7,000.00 per month

Work Location: In person