Job Description

:Responsibilities:

• Application patching against vulnerabilities
• Coordinating with platform team for OS patching
• Providing compliance reports to various governance teams on demand
• Monitoring and maintaining of the PMS software
• Resolving any issues with workflows/policies/configurations within the PMS software
• Responsible for creating new custom workflows specific to new business requirements
• Responsible for coordinating with the vendor on hardware tickets across the globe
• Coordinating with the data centre team on the bi-annual disaster recovery drills
• Support end users on any issues caused on the PMS layer.

Technical Responsibilities: * Software monitoring

• Monitor the product software for capacity, performance and reliability required to provide the service according to SLAs.
• Perform system administration and remediation tasks necessary.
• Notify or escalate to the Customer at any time there is a security issue.
• Incidents
• Categorize, prioritize and log PMS software related tickets received from FBAP Help Desk.
• Retain ownership of any technical issue until the Client takes ownership or closes the issue.
• Leverage knowledge and expertise of LRS\' Product Support organization
• Events
• Use monitoring tools, including the alerts in LRS\' own software, LRS/AlertX and the VPSX Enterprise\xc2\xae Dashboard to identify extraordinary events, such as a server outage, ports that are unavailable, services that are offline, etc.
• Problems
• Perform root cause analysis and continuous monitoring to minimize the adverse impact of incidents that have already occurred and/or prevent occurrence of these incidents.
• Changes
• Perform IMACD changes in accordance with the service agreement.
• Releases / Deployments
• Test LRS product updates, upgrades, patches to minimize any Customer service downtime.
• Schedule regular maintenance activity with the Customer; Schedule on-demand out-of-cycle maintenance actions as needed.
• Contracts / Licenses
• Monitor licenses and agreements to stated terms and proactively assist Customer with renewals, change orders and/or new agreements.
• Conduct Capacity Reviews
• Review capacity utilization of servers and systems
• Provide reports to Service manager on capacity utilization for review meetings.

Requirement:

• Graduated with Degree in Computer Science/IT and equivalent.
• 1-3 years of work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. Fresh graduates are welcome to apply!
• Able to troubleshoot client-server environment using event viewer and other log reading tools
• Understand the network related commands, eg: netstat, nslookup, telnet
• Understand Active Directory, LDAP, Domain Controller, IIS (web services) and able to troubleshoot related issues
• Familiar and hands on with role instalment in Windows server 2012/2016
• Understand SMTP, DNS, SNMP functions in server environment
• Added Advantage

• Additional certification in Microsoft, Cisco or Linux or similar
• Experience in managing MySQL or MS SQL Databases
• Experience with LRS software products
• Ability to take full ownership of incidents and liaise with vendors / stakeholders to provide permanent resolutions to issues.
• Fluent in English, verbal and written.

About Us:About UsFUJIFILM Business Innovation Malaysia Sdn. Bhd., a MSC status Company which is wholly owned by FUJIFILM Business Innovation Asia Pacific Pte Ltd (Singapore). Its main activity involves in providing shared services of Technical Support, Customer Support, On-line Support and Finance Services Operation to all affiliated Company under the umbrella of FUJIFILM Business Innovation across Asia Pacific.About the Team: At Fujifilm we create innovative products and deliver effective solutions in a wide variety of fields to server society, contribution to the quality of life, and enhance environmental sustainability.

Fujifilm