Job Description

Solution Architect - Microsoft Dynamics 365 (Water Utility Industry)

Location: Malaysia

Experience: 10+ years Employment

We are seeking a highly experienced Solution Architect with strong expertise in Microsoft Dynamics 365 (D365) implementation-preferably across Customer Engagement (CE), Finance & Operations (F&O), and related Power Platform components. The ideal candidate will have a proven track record of designing, delivering, and governing enterprise-grade digital transformation solutions within the water utility sector.

Familiarity with Malaysian water-industry processes, operational models, and local regulatory frameworks (e.g., SPAN, PAAB, state water authorities) will be considered a significant advantage. The role also requires hands-on leadership in managing vendors, contractors, and multi-stakeholder implementation teams.

Key Responsibilities

Solution Architecture & Design

Lead end-to-end architecture for Microsoft Dynamics 365 implementations across Billing, CRM, Asset Management, Field Service, Work Order Management, and Customer Service modules. Translate business requirements into scalable, secure, and compliant solution designs aligned with industry best practices. Define integration patterns between D365 and third-party systems such as GIS, payment gateways, billing systems, SCADA, IoT platforms, and legacy utility systems. Govern data modelling, configuration standards, and custom development guidelines across the project. Ensure architectural alignment with enterprise frameworks, cybersecurity controls, and performance requirements.
Implementation Governance

Provide technical leadership throughout the project lifecycle, including requirements analysis, solution blueprinting, configuration, testing, deployment, and hypercare. Oversee multiple vendors, contractors, and SI partners to ensure quality deliveries and adherence to architectural standards. Review solution build artefacts, design documentation, functional specifications, and test scenarios for completeness and accuracy. Conduct architecture assessments and recommend improvement paths for existing D365 implementations.
Domain Expertise - Water Utility Industry

Apply deep understanding of water utility operations, including meter-to-cash processes, NRW management, work order lifecycle, customer service, field operations, and asset lifecycle management. Align D365 capabilities with business processes such as billing cycles, tariff structures, service requests, complaints, meter disconnection/reconnection workflows, and field crew scheduling. management. Advise on regulatory requirements, compliance standards, and local guidelines in the Malaysian water industry (SPAN, PAAB, MS ISO standards).
Stakeholder & Vendor Management

Serve as the architectural authority for internal stakeholders, project teams, and external vendors. Manage vendor performance, contracts, deliverables, and adherence to SLAs. Facilitate cross-functional workshops, solution walkthroughs, and design reviews. Provide senior-level guidance to business users, project managers, and technical teams.
Quality Assurance & Risk Management

Identify solution risks and define mitigation strategies across technology, integrations, security, and data migration. Ensure all solution components meet quality gates, regulatory requirements, and operational readiness. Oversee performance tuning, load testing strategies, and platform optimisation.
Required Qualifications & Experience

Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or related discipline. 10+ years of experience in enterprise solution design, with at least 6+ years in Microsoft Dynamics 365 CE/F&O implementations. Strong hands-on experience in D365 modules relevant to utilities: Customer Service, Field Service, Asset Management, Billing/Revenue Management, Case Management, and Workflow Automation. Proven experience designing integrations using Azure Integration Services, Power Platform, Dataverse, API gateways, and ESB frameworks. Demonstrated experience leading multi-vendor implementation programmes. Knowledge of Malaysian water sector processes, regulatory landscape, and industry operations preferred. Strong understanding of security frameworks, cloud governance, and data protection regulations. Excellent communication, documentation, and stakeholder engagement skills.
Preferred Skills

Experience in water utility digital transformation programmes (metering systems, NRW initiatives, GIS integrations, customer portals). Certifications: o Microsoft Certified: Dynamics 365 Solutions Architect Expert o Microsoft Certified: Power Platform Architect o Azure Solutions Architect (advantage) Exposure to Agile/Hybrid delivery models. Strong analytical and problem-solving abilities.
Job Type: Permanent

Pay: RM12,000.00 - RM15,000.00 per month

Application Question(s):

Do you have experience with Microsoft Dynamic 365? Do you have experience in water utility industry? What is your notice period?
Work Location: In person