Job Description

xefxbbxbfCompany Background: Due Diligence CompanyTenure: PermanentLocation: Penang (Remote)Position: Solutions Servicves ConsultantJob Summary
Our Solutions teams strive for efficient delivery of, and maximum value from the company platform(s) for our clients. The Solutions Services Consultant will be a key figure in ensuring the ongoing success of our platform post-implementation. This role differs provides an adjacent service offering to the Solutions Delivery team by focusing on business-as-usual (BAU) activities, including handling project debt, implementing additional project phase enhancements, and acting as a technical advisor for ongoing client needs.Core Responsibilities
Technical Advisory

• Serve as a trusted advisor on platform configurations, new requirements, and best practices, helping clients optimise their use of the platform.

Ongoing Support

• Take ownership of project work carried over from the initial delivery, steering all deliverables to completion and to the client's satisfaction.

New Enhancements

• Manage and execute additional projects, such as the integration of new features or changes in the clients' workflows.

Platform Maintenance

• Keep delivered platforms lights on, ensuring that they continue to meet client needs with minimal downtime.

Global Support

• Provide support across multiple regions, which may require working unsociable hours to accommodate global time zones.

Other ResponsibilitiesDesign

• Author change request documentation with precision, ensuring alignment with final published documents suitable for delivery

Delivery

• Join client calls to support requirements gathering and analysis
• Recommend solutions within platform capabilities and limitations, capturing and documenting requirements
• Collaborate with peers and internal stakeholders to ensure clarity and feasibility on client requirements
• Effectively manage deliverable timelines, risks, and stakeholder communications
• Ensure timely delivery of deliverables
• Configure and customise EB360 platforms to meet client specifications, following best practices for platform configuration

Continuous Improvement

• Actively engage in team discussions and offer insights for improvement
• Attend internal meetings and training sessions to enhance skills and knowledge
• Contribute new ideas and solutions for process improvement

Behaviour

• Represent the team positively and transparently in internal and external interactions, aligning with the team mindset

Qualifications

• Project and/or client management skills with the ability to manage multiple tasks simultaneously
• Demonstrable analytical and problem-solving skills, with attention to detail
• Excellent communication skills, both written and verbal (English), with the ability to interact effectively with clients and team members
• Proficiency in configuring and customising software platforms, with a keen eye for detail
• Proactive attitude and ability to work effectively in a team environment

• Willingness to learn and adapt to new technologies and methodologies (today we use API via Postman, plus our main product configuration utilises a pseudo-programming tool)
• [DESIRABLE] Experience in a similar role, preferably within the SaaS industry
• [DESIRABLE] Familiarity with software configuration concepts and tools
• [FAVOURABLE] Bachelor's degree, ideally in Computer Science, Information Systems, or a related field (or equivalent work experience)

Sub Specialization : Information Technology;Consultant
Type of Employment : Permanent
Minimum Experience : 3 Years
Work Location : Penang

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