Job Description

Join our team!

Are you ready to take the next big step in your career? Four Seasons Resort Langkawi is looking for a Spa Therapist to join our award-winning Geo Spa.

The role of the Spa Therapist involves

Spa Therapist provides professional treatments like massages, facials, body treatments, nails care in a sensitive and personalized manner according to established Four Seasons protocols and standards. Spa Therapist has exceptional customer service and the understanding of the guests\xe2\x80\x99 needs is an essential part of this role due to the one-to-one nature of the role. Spa Therapist handles guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; meticulously respects guest needs for privacy, takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.

Job Duties in detail

Possesses a high level of product knowledge and relevant technical skills; intuitively recommends and effectively upsells treatments, packages and retail items in a sensitive and personalized manner.

Demonstrates a high degree of Four Seasons standards.

Is responsible of "sales" in every aspect of their role and understands the importance of achieving sales targets.

Has a thorough understanding of all services including benefits, indications & contraindications for each of the treatments; applies professional products safely and accurately.

Sets-up and maintains spa treatment rooms in an immaculate manner; maintains stocks of operating and guest supplies in the work areas.

Assumes training responsibilities when required.

Actively offers operational, employee and customer (internal and external) related feedback to management.

Has an outgoing personality and a can-do approach to any task \xe2\x80\x93 personifying luxury guest service.

Assists in executing the day to day operational requirements.

Is directly responsible for the day to day key processes in his/her area of work.

Represents Geo Spa during specific events and occasions.

Ensures punctuality, excellent grooming and hygiene.

Performs other tasks or projects as assigned by the Spa Manager

Qualifications in detail

Certified for massage and beauty treatments.

At least 2 years of experience in a luxury spa environment.

Outstanding communication skills and command of English are essential; knowledge of the local language is an advantage.

Excellent communication and exceptional guest service skills

Attention to detail, ability to multi-task and prioritize.

Guest centricity and understanding of the importance of guests\xe2\x80\x99 preferences.

Flexible schedule with the ability to work all types of shifts, weekends, and holidays.

Must have legal work authorization in Malaysia.

Four Seasons believes in offering the best to the best; check out some of our amazing benefits!

An opportunity to be a part of a cohesive team with opportunities to build a successful career with global exposure

The opportunity to engage in a diverse and challenging work environment

Exclusive discount and travel programs with Four Seasons Hotels and Resorts

Competitive salary and benefits ((Medical, Dental, Employee Assistance Program, Life Insurance, EPF, SOCSO etc)

Complementary uniforms and uniform care

Complimentary Employee Meals

5 working days and 2 off days

Remarks: Due to current Employment Visa restrictions in Malaysia, this position is only open for Malaysian Nationals or those who have Malaysian Spouse Visas, can only apply.

The management level for this position is: Operations - Individual Contributor

The location for this position is: Langkawi, Kedah, Malaysia

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