Job Description

Company Descriptionfoodpanda is part of the Delivery Hero Group, the worldxe2x80x99s pioneering local delivery platform, our mission is to deliver an amazing experiencexe2x80x94fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.We are looking for a Specialist, Account Management to be based in Kota Kinabalu, Sabah. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.Responsibilities:Responsibilities include, but are not limited to:Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.Monitor accounts and identifying upsell and cross-sell opportunitiesDevelop sound strategic marketing plans and ensure consistent growth for the clientxe2x80x99s businessMonitor each accountxe2x80x99s performance metrics and ensure compliance with foodpandaxe2x80x99s operational standards function.Strong knowledge of all aspects of the foodpanda business model and the online food ordering market.Collaboration:Collaborate with other departments & stakeholders and provide feedback and identifying industry trendsAccount Manager will be the main point of contact in all matters relating to clientxe2x80x99s concerns & needsWork with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaborationCollaborate with various stakeholders to ensure project delivered timelyCollaborate with internal departments to facilitate client need fulfillmentQualifications

• 2-3 yearsxe2x80x99 experience within a client management role preferable
• Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Outstanding knowledge of MS Office
• Knowledge in Salesforce is a plus
• Ability to speak in other languages would be an added advantage

Key Competencies:

• Account Management
• Client Relationship Building
• Upselling/Cross-Selling
• E-Commerce
• Revenue Management
• Project Management
• Data Analytics
• Critical Thinking/Problem Solving/Negotiation

Additional InformationWhat We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (xe2x80x9cDH Groupxe2x80x9d) - the worldxe2x80x99s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

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