Job Description

Job Title: Specialist, Customer Success (English Speaker) Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.We are looking for a Specialist, Customer Success to join our team. Today.We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!You WillGuide customers through targeted milestones immediately after product purchase to establish optimal usage behaviors and accelerate the customer's time to valuePromote optimal product usage behaviors as guided by defined benchmarks of success for both frequency and depth of product interactionWith a focus on our SMB/Mid-Market customer segments, conduct regular health checks at agreed upon recurring intervals to gauge product satisfaction and value attainment.Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usageCapture customers' product expectations, experiences, satisfaction, and abandonment propensity via qualitative feedback and quantitative measurement, xe2x80x9cVoice of the Customerxe2x80x9dIf required by the client, manage the full revenue lifecycle of the customer, which could include owning and facilitating a renewal event and executing against a quotaUtilize data analytics to identify and develop customer xe2x80x9csuccess plansxe2x80x9d to help customers obtain their business goalsEffectively collaborate and build relationships with cross functional teams to drive a continuous teamwork and achieve a superior customer experienceDynamically drive customer satisfaction during customer engagement and lifecycleHelp manage external competitive pressures and retain customersProvide accurate weekly/monthly/quarterly sales forecastsMaintain the CRM to ensure all relevant data is captured in a timely mannerEffectively assess client needs and requirements and develop an effective level of product knowledge and technical understanding of products, including features, benefits, etc. in order to overcome specific objections and drive optimal outcomes of product usage with the customerEnsure high level of professionalism during all interactions with customers and prospects via phone and emailCoordinate processes to ensure customer's expectations are met with regard to products and services.Effectively partner and build strong business relationship with external clients.Coordinate with internal stakeholders to improve systems and processesOther duties, as assigned and necessary.You Have/AreLocal MalaysianGraduates with a Degree, minimum to 3 years of relevant working experience preferredMinimum of 3 years of experience in Customer Success, Sales, or strategic customer management, ideally within the Tech IndustryExcellent phone presence and experience of high volume callingConsistent track record of success with a passion for exceptional serviceExcellent knowledge of MS Office programsAptitude to learn new technology is requiredExperience with Salesforce or similar CRM (Preferred)MSFT products or Sofware solutions (added advantage)Privacy and Information securityAdhere security requirements in the process.Protect the privacy of personal information.Our Benefits and PerksGroup Term Life InsuranceGroup Health Insurance with coverage for dependentsFlexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)Employee Assistance ProgramRewards and Recognition ProgramLearning and Development ProgramFun & Diversity Employee EngagementAccommodation and DiversityWe have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.Other information5 days work week (Mon - Fri, Flexible with APJ hrs ranging from 7am-8.30pm)KL Office is located at Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur.If this sounds like an interesting opportunity, hit apply!*Only shortlisted candidates will be contactedLocation: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements: English (Required)Time Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

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