Job Description

Role Responsibilities

• Assist on repricing and restructuring request for SG Mortgage loan client.
• Committed, meticulous, courageous, equipped with good communication and writing skills
• Good command in Processes and Procedures
• Able to work independently, with minimal supervision.
• STRICTLY adhere to work schedule and have low unplanned records
• Good attitude and able to work under pressure
• Possess positive work ethics, team-orientated and open mentality
• Willing to sacrifice and co-operate, whenever required

RESPONSIBILITIES*

• Ensure all Re-Pricing and Re-structuring and advance re-structuring request assigned is touched/ acknowledge within the SLA
• Ensure cases are being picked up from CEMS
• Ensure all generation of Letter Offer within the SLA
• Ensure all information updates and status is being updated accordingly into CEMS and individual tracker.
• Ensure correct package offered to customer within your empowerment
• Ensure all the important information and Term & conditions are being highlighted to customer during your conversation
• Ensure a follow thru from CEMS or Email request.
• Ensuring all urgent cases is being picked up within the team.
• Ensure follow up with cm on the Letter Offer expiring
• Correspond with Stake holders
• Any other adhoc task assigned

.Strategy*Minimum 3 rater in the last P3 cycle. Min SPM holder

• Committed, meticulous, courageous and equipped with good English communication and writing skills.
• Good knowledge of the SG Products & Processes for Mortgage.
• Able to work independently, with minimal supervision.
• Able to STRICTLY adhere to work schedule and have low unplanned attendance record.
• Able to work under pressure, meet deadlines & business requirements.
• Possess positive work ethics, team-orientated character & a matured mentality.
• Strong sense of responsibility & urgency.

Business

• Objective
• Achieve Financial Goals agreed with Business & Country Stakeholders \xe2\x80\x93 Cost & Revenue
• Metric
• To achieve min. score card criteria & the KPI
• Highlight to TL/Manager if there is any high-risk complaint
• Coordinate with internal team and ensure we revert back to client on time without delay.
• Any attributed MAS / high risk complaint will lead to disciplinary action with ER

ProcessesObjective

• Develop & Grow People, Strengthen Culture
• Collaborate with the team members to achieve the common objective
• Adhere to the work schedule as per assigned

Metric

• Attrition to be below targets of 25%
• YoY improvement on My Voice score

People & Talent

• Committed, meticulous, courageous and equipped with good English communication and writing skills.
• Good knowledge of the SG Products & Processes for Mortgage.
• Able to work independently, with minimal supervision.
• Able to STRICTLY adhere to work schedule and have low unplanned attendance record.
• Able to work under pressure, meet deadlines & business requirements.
• Possess positive work ethics, team-orientated character & a matured mentality.
• Strong sense of responsibility & urgency.

Metric

• To keep updated on product/ workflow procedures & ensure full compliance with operational risks/ control
• Ensure fulfillment of role that obligations to prevention of money laundering under the Group Policy and Standards and under local laws and regulations are complied with
• Ensure processing and decision making are compliant with Departmental Operating Instructions and within the timelines and accuracy standards specified
• Uphold the values of the group & company at all times
• Ensure compliance with all applicable rules / regulations and company group policies

Governance

• To keep updated on product/ workflow procedures & ensure full compliance with operational risks/ control
• Ensure fulfillment of role that obligations to prevention of money laundering under the Group Policy and Standards and under local laws and regulations are complied with
• Ensure processing and decision making are compliant with Departmental Operating Instructions and within the timelines and accuracy standards specified
• Uphold the values of the group & company at all times
• Ensure compliance with all applicable rules / regulations and company group policies

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders*

• Singapore business unit

QUALIFICATIONSTRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONSMin SPM holder

• Minimum 3 rater in the last P3 cycle.
• Committed, meticulous, courageous and equipped with good English communication and writing skills.
• Good knowledge of the SG Products & Processes for Mortgage.
• Able to work independently, with minimal supervision.
• Able to STRICTLY adhere to work schedule and have low unplanned attendance record.
• Able to work under pressure, meet deadlines & business requirements.
• Possess positive work ethics, team-orientated character & a matured mentality.
• Strong sense of responsibility & urgency.

Our Ideal Candidate

• mortgage trained background
• contact centre.

About Standard CharteredWe\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:\xc2\xb7 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do\xc2\xb7 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well\xc2\xb7 Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.\xc2\xb7 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations\xc2\xb7 Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum\xc2\xb7 Flexible working options based around home and office locations, with flexible working patterns\xc2\xb7 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits\xc2\xb7 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning\xc2\xb7 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Visit our careers website

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