Job Description

Customer Service and Support

Location

Kuala Lumpur, Malaysia

Job Title:


Specialist, Renewal Sales (Mandarin Speaker)



The potential candidate is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities Provide accurate weekly/ monthly/ quarterly sales forecast Mastery of product knowledge and technical understanding of services to assess client requirements Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage Manage external competitive pressures and handle objections to retain customers or win new customers Manage high volume of customer contacts through phone and email each day - majority of communication is outbound Work with your team and management to provide a professional experience during all interactions with customers and prospects Maintain the customer management system (CRM) to ensure all relevant data is captured Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts Work with a team and report directly to a Sales Manager

Requirement

2+ years of experience working in a customer service or sales capacity Strong communication skills in both

English and Mandarin

are required.

Local Malaysian

only Prior success in achievement of personal and team sales quota/goals Experience in high-volume calling Experience learning new technology and data Excellent knowledge of MS Office programs Experience working with Salesforce.com or similar CRM Experience or willingness to work from home

Location:


MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:


English (Required), Mandarin (Required)
Time Type:


Full time

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