Job Description

Specialist Source To Settle (Vietnamese Speaker)

• Based in Malaysia, named one of the Best Companies to Work for in 2019 by HR Asia
• Join the premier biopharmaceutical company that has been in the business for more than 25 years and in AP for over 60 years.

Our company\xe2\x80\x99s Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes. Within GBS, the Source to Settle (STS) organization is responsible for ensuring employee purchase orders and supplier invoices and payments are processed timely and efficiently. The STS process includes Vendor Master Data setup, Supplier Onboarding, Purchasing, Invoicing, Settlements, and the STS Service and Relationship Delivery.

Reporting to the STS Service and Relationship Delivery (SRD) Manager, STS SRD Specialist is accountable for supporting relationships with strategic vendors and internal/external stakeholders. Working on case management (Tier2). The position will also be accountable for governance of Tier I support delivered through a third-party processing organization. The position will be part of a team of STS Service and Relationship Delivery Specialists located in one or more of our company\xe2\x80\x99s Business Services Centers (BSC) based in Czech Republic, Costa Rica, and Malaysia. They will execute and deliver STS Support process for their respective scope of markets.

The STS SRD activities will be performed in accordance with compliance requirements and global process design. The primary objective of the team is to ensure strong collaboration with internal/external stakeholders. And that cases and issues escalated to the STS SRD level (Tier2) are taken care in a timely manner and the solutions provided for the future use. They will collaborate with their regional and global STS SRD colleagues to ensure a globally consistent way of working.

Primary Responsibilities

• Part of a team of STS professionals executing STS SRD processes for a group of market
• Monitor and improve metrics to ensure health of STS process
• Manage relationships with strategic vendors and internal/external stakeholders
• Work closely with the BPO provider to achieve greater results
• Collaborate with StS Support Global Process Owner organization to ensure consistent, high quality delivery and consistency of defined support model
• Understands their role in the end-to-end design
• Deliver high quality service to employees and suppliers in order to increase customer satisfaction
• Coach newly joined colleagues on STS process
• Support Market Trainings and visits
• Effective collaboration with all the other STS subgroups to ensure a globally consistent approach
• Help development and maintenance of relevant process knowledge articles and training materials
• Help ensure GBS Global Documentation reflects all details of the operational processes and market specifications is up to date, complete and relevant
• Adherence to the global process design, policies, and compliance requirements
• Raise opportunities and pain points to help inform strategy for continuous improvement opportunities
• Identify common trends and themes in support group to identify long term solutions, reduce escalations and complex issues
• Support with implementation of continuous improvement opportunities
• Support with testing validation of new system enhancements
• Operate with ethics and integrity

Education Minimum Requirement:

• Bachelor\'s degree in accounting, Finance, Business Administration, or related fields preferred

Required Experience and Skills:

• Minimum of 2 years demonstrated work experience within a General Accounting and/or Finance Shared Services, and/or Source to Settle area
• Business level fluency (oral and written) in English & Vietnamese required
• Understanding of STS and surrounding processes
• Excellent attention to detail, problem solving and analytical skills a must
• Strong communication and interpersonal skills
• Continuous improvement mindset
• Customer focused and results driven
• Sense of urgency
• Demonstrates initiative
• Effectively work in a team environment \xe2\x80\x93 including sharing knowledge and expertise, and giving and receiving feedback, to enable a high performing team

Technical Skills Requirements:

• Proficiency in Microsoft Office Apps (Excel, Word, PowerPoint at a minimum) required
• Organizational skills
• Written and verbal skills enabling effective communication
• Ability to operate independently and remain focused through change or uncertainty
• Customer service mind-set
• SAP and Ariba experience required
• Experience with Case Management tools

Who we are \xe2\x80\xa6

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world\'s most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for \xe2\x80\xa6

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us\xe2\x80\x94and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another\xe2\x80\x99s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply

Current Contingent Workers apply

Secondary Language(s) :

Education & Experience

• Bachelor\'s degree in accounting, Finance, Business Administration, or related fields preferred
• Minimum of 2 years demonstrated work experience within a General Accounting and/or Finance Shared Services, and/or Source to Settle area
• Business level fluency (oral and written) in English required, additional languages desired
• Understanding of STS and surrounding processes
• Excellent attention to detail, problem solving and analytical skills a must
• Strong communication and interpersonal skills
• Continuous improvement mindset
• Customer focused and results driven
• Sense of urgency
• Demonstrates initiative
• Effectively work in a team environment \xe2\x80\x93 including sharing knowledge and expertise, and giving and receiving feedback, to enable a high performing team

Technical Skills Requirements

• Proficiency in Microsoft Office Apps (Excel, Word, PowerPoint at a minimum) required
• Organizational skills
• Written and verbal skills enabling effective communication
• Ability to operate independently and remain focused through change or uncertainty
• Customer service mind-set
• SAP and Ariba experience required
• Experience with Case Management tools

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Merck Sharp & Dohme