Job Description

RoleThe Day-To-Day Activities

• To provide end to end Enterprise/IPRAN access network support in aspects of fault, upgrade and database maintenance to ensure high network availability to provide good service quality for U Mobile customers.

• To perform all 2nd level PTN/router/FTTx product troubleshooting and identify the cause or failure of transmission Network Elements (NE).

• Facing LL provider and demand improvement on the repetitive and major incidents

Key Accountabilities:-

• Maintaining Enterprise/IPRAN access network (PTN,Router,GPON and Switches) service availability and stability

• Handles Enterprise/IPRAN network, performance related and customer complaint trouble tickets

• To resolve TT, alarm, and equipment errors within SLA

• Perform network capacity, expansion and optimization of new Enterprise/IPRAN circuits

• Escalation of abnormalities/irregularities issued to Vendor/ LL provider, interconnect & CDMU in a timely manner

• Provide 2nd Level Support to Field Force Team

• To perform all 2nd-level transmission support & troubleshoot any major network failure on U Mobile network which consists of various switch/router/GPON products.

• Conduct network audit, analysis, and monitoring performance to ensure service availability and achieve KPI.

• Liaising with leads, managing vendors to help in restoring the faults, liaising with management for updating and progress status.

• To generate and analyze reports for problem links.

• Suggest solutions and ideas for troubleshooting procedures to reduce network outages.

About YouKey Experience and Qualifications:-

• Degree or equivalent in Electrical /Electronic Engineering / Telecommunication discipline
• Experience in Telco industry, preferably in transmission products, especially in operation and
• maintenance
• Readiness to work in demanding situations and be assertive in the situation
• Ability and skill in troubleshooting at least (L2 for all various router/IP nodes)
• Strong technical knowledge of Transmission, IP/IT switches/routers will be an advantage
• Minimum 3 years experience in O&M of switch/Router.
• Having skills or knowledge in any programming language will be an advantage
• Experience in Switches/Routers/GPON/BRAS is an added advantage.
• Working experience in scripting and network automation tools will be an advantage

#LI-JL1What's Next ?Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

U Mobile