Job Description

Reference Code 202300823-84384 Duties and responsibilities Manage receivables promptly with the aim of reducing overdue receivables and days sales outstanding (DSO). Collaborate proactively with sales teams and other finance departments as well as with the customers to reduce the lead times for customer disputes. Monitor the receivables portfolio in the area of responsibility regularly (e.g. DSO, overdue receivables, clarification of old open items and disputes). Make dunning and collection calls on a regular basis as well as written correspondence with the customers. Document collection calls in related systems. Negotiate payment plans, promise-to-pays and collaterals with the customers. Collaborate closely with the credit management team to grasp a basic understanding of the difficult-to-collect customer accounts and those that present a high risk of non-payment. Follow established procedures and guidelines in the area of responsibility accurately and timely. Apply continuous process optimization behavior when finding solutions and identify areas for improvement in the area of responsibility. Assist in the creation of process documentation, training material and ensure that it is in accordance with the requirement of the respective areas. For more senior level, additional roles may include: Support any cross functional workshop, training or projects in the area of responsibility. Manage exceptions in the collection process. Act as a mentor and coach for juniors, trainees, apprentices and interns. Plan and schedule task to ensure the timely completion of several independent tasks and projects, with limited discretion. General outcome is shared upon completion. Professional competencies Bachelor\'s Degree in Accounting/ or Finance is preferred. Must have 4-5 years experience in Accounts Receivable (AR) preferably within an MNC Shared Services industry. Must have experience in SAP. Strong and effective communication skills to interact professionally with customers and stakeholders. Organizational skills: Must be able to manage multiple accounts by keeping track of KPIs, prioritizing and following up. Strong problem solving skills. Proficient in other foreign languages like Japanese, Korean, Chinese, Hindi and Thai is an added advantage. Personal competencies Deliver performance and results. Cooperate constructively. Appreciate and include different perspectives. What we offer Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people\'s lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company. Closing date 2024-01-31

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