Job Description

As the Key Account Manager, you will be reporting directly to the KAM Lead based in Penang and will be expected to drive growth and maximize retention of existing accounts. You will also serve as the primary point of contact and advocate for customers, constantly creating demand and upselling the company\'s diverse products and services.

Among the many responsibilities, some are as follows:

• Manage and maximize growth potential of assigned Key Accounts, while maintaining a healthy pipeline and increasing market share
• Serve as the single point of contact for a defined number of MNC Customers, ensuring alignment with relevant stakeholders
• Contribute to the growth of the country Key Accounts Team budget by maintaining a healthy pipeline and increasing share of wallet
• Develop customer development plans and Win Plans for critical customers, while facilitating RFI/RFP/RFQ processes
• Establishing meaningful, long-term rapport with key clients for sustainable business growth
• Identifying gaps & opportunities in the market while having the agility to capitalize on them
• Having a profound understanding of clients\' hurdles in their supply chain cycle to utilize the company\'s array of logistical solutions
• Develop and maintain strong working relationship & business partnering with local & regional divisional internal stakeholders, strategic suppliers and external partnerships

Contribute to propelling regional growth & expansion for a fast-growing MNC|Be part of the rapid expansion for Northern Region, in line with company goals

The successful candidate will be confident in growing the business and steering the company to the most profitable position while having the drive to grow the company\'s share of business within specified key accounts. It\'s critical you have an all-rounded experience and must possess the requirements below:

• Bachelor\'s Degree (Supply Chain, Logistics or relevant fields) with a minimum 5 years of commercial experience with ample knowledge of supply chain logistics and freight forwarding industry
• Self-motivated and ability to work effectively and efficiently in a diverse environment
• Demonstrate excellence & expertise in local logistics/exports/import market & has a strong existing customer database
• Excellent command of English, communication & presentation skills
• Deep analytical skills and understanding of operational processes
• Prior experience in supply chain division of MNC or 3PLs
• Ability to work under pressure and navigate through complex situations

Our client is one of the largest, listed third-party logistics (3PL) providers in the world, with over 100 years of heritage and a strong foothold all throughout Malaysia. Their ambitious plans for further business expansion are supplemented by intensive investment to expand headcounts across the region, particularly Malaysia. Their services encompass various transportation modes, including trucking, air freight, ocean shipping, and rail, while catering to diverse verticals across businesses of all sizes.

Known for its industry expertise, global reach, and innovative approach, our client plays a vital role in optimizing supply chains for businesses worldwide. With demand for their services increasing by the day, they are currently looking for a Key Account Manager based in Penang to drive growth and retention of an existing portfolio of large accounts in the Northern Region.

• Opportunity to scale a global organization that provides robust logistics services
• Competitive compensation package for the suitable candidate

Michael Page