Job Description

Job Title: Sr Manager WFM Eligibility:

• 12+ years of experience in core WFM management

Key Responsibilities:

• Leadership role managing senior level executives
• Engage in Proof-of-Concept for the WFM Services vertical
• Track and Manage the PnL for his portfolio
• Support/drive transitioning of new clients.
• Partner with client team to develop/deploy innovative solutions.
• Manage all contractual KPI/SLA targets for the account and ensure that accounts are in competitive vendor ranking for your account.
• Manage the WFM Services for the aligned accounts and team for various geographies.
• Responsible and accountable for defining & developing Process Strategy, Tools, & Solutions for delivery of WFM Disciplines (Forecasting, Capacity Planning, Scheduling, Activity Management, Real-time Adherence and Performance Tracking)
• Design and Implement continuous improvement/high impact projects
• Manpower Planning, Scheduling, Transitioning new logos
• Updating & maintaining master trackers
• Preparing and publishing WBRs, MBRs, QBRs
• Preparing PPTs and presentations
• Forecasting knowledge and able to forecast basis different methodologies.
• Data reporting to other departments like Finance , IT Operations etc.
• Creating Interactive Dashboards for Client and Delivery
• Recognize and recommend operational and support improvements for the enterprise
• Understanding of Workload and HC calculations
• Perform financial evaluation using actual performances which involves relevant WFM metrics and contractual targets
• Provide end to end analysis of financial assessment on weekly basis rolling up to the month
• Perform various types of analysis around cost & revenue and create charts / reports as required by the business to present various comparative views for decision making

Location: MYS Kuala Lumpur Nu Tower 2Language Requirements:Time Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

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