Job Description

- Ensuring customer-centricity in all design endeavours. This role requires proactive problem-solving, effective communication, and a deep understanding of user needs and cultural nuances.

- Work closely with key account (KA) customers in China to ensure their requirements are met efficiently, while collaborating with internal teams to deliver tailored solutions and enhance overall customer satisfaction.

- Requires frequent travel to customer sites to ensure successful project execution and to address any design-related challenges in real-time. The ideal candidate will possess strong mechanical design skills, excellent problem-solving abilities, and the flexibility to travel extensively.

- Candidate must be able to converse in both English and Mandarin.

Responsibilities:

Good in product knowledge including design, machining, assembly, and the surrounding processes. Possess strong problem-solving skills, able to find root cause, implementing short- and long-term measures. Have a sense of responsibility and able to work independently. Taking technical ownership of the product, actively driving improvements, and keeping the product up to date. Implement regular meetings and establish communication channels to facilitate seamless information flow and alignment across teams. Facilitate faster response times and tailored solutions. Facilitate knowledge transfer sessions within the team to share insights gained from customer interactions and design iterations. Contribute to product change management to ensure products remain up to date. Estimation workload distribution ("70% coordination & 30% design" basis). Oversee engineering product documentation and coordinate with the engineering change department for effective ECR/ECN implementation on the production floor. Provide technical support to new product introduction (NPI) projects until handoff to operations. Involved in customer audit and provide technical support for Customer Complaint. Support customers together with product management and application engineers.

Requirements:

Degree or master in mechanical engineering Sense of responsibility Able to work independently with minimum supervision Team player, ability to collaborate professionally in fast-paced environment Good communication skills, with good English efficiency. Enjoy working on strategic issues Strong interpersonal skills Strong analytical skills Strong skill in 3D-CAD Experience in change management Proactive, agile, creative, self-motivated Proficiency in English; proficiency in Mandarin Chinese is an added advantage Experienced with CAD software - SIEMEN NX Experienced in project management (structured working method) Experienced in design and application of mechatronic components. (Motor, sensor, heaters and etc) Experience in production of cast parts, sheet metal parts, injection-moulding parts.
Job Type: Permanent

Pay: RM8,000.00 - RM15,000.00 per month

Application Question(s):

Are you willing to travel overseas to China for around 1 year?
Education:

Bachelor's (Preferred)
Experience:

Mechanical design: 5 years (Required) Semiconductor Vacuum product: 5 years (Preferred)
Language:

Mandarin (Required)
Work Location: In person