Job Description

Are you a problem solver? A connector? Someone who enjoys helping others? JMP is committed to empowering scientists and engineers via our statistical discovery software.

If this interests you, keep reading. You might just be the next person to join this dynamic, growing, and global team.

What we do:

For more than 30 years, we\xe2\x80\x99ve been making JMP statistical discovery software tailored to the needs of scientists and engineers. John Sall, SAS co-founder and Executive Vice President, is also the creator of JMP. What started out as Sall\xe2\x80\x99s passion project has grown -- by leaps and bounds -- into a family of statistical software products that are used worldwide in nearly every industry.

We say that great software in the right hands can change the world. We say it because we\xe2\x80\x99ve seen it. We\xe2\x80\x99ve seen scientists and engineers use JMP to speed new drugs to market, to design better products and processes, to figure out how to restore ecosystems. You get the idea. Advancements are made when brilliant people use JMP statistical discovery software to see what they\xe2\x80\x99ve not seen before.

JMP works with some of the world\'s most successful brands. Read more about how JMP\'s customers are changing the world in our .

It\xe2\x80\x99s spelled J-M-P but pronounced \xe2\x80\x9cjump.\xe2\x80\x9d You can remember us this way: JMP users don\xe2\x80\x99t jump to conclusions; they spring into action.

Why JMP:
No matter what your specialty or where you are in the world, your unique contributions will make a difference. We work to maintain a culture of camaraderie that allows the personalities of our diverse and inclusive employee base to shine through.

JMP core values include ensuring that all staff members have meaningful roles, feel connected to JMP users, connected to each other, and are positive about their futures. And our leadership believes in finding the right balance between work and life, knowing that happy and healthy people bring passion and energy to their jobs.

What you\xe2\x80\x99ll do:

We are currently seeking a strong Systems Engineer to join our growing JMP APXJ team to be based in Kuala Lumpur. In this role, you will provide technical support for software pre-sales and post-sales activities utilizing knowledge of industry or industry segment processes and challenges. You will collaborate with sales team to identify opportunities, articulate business and technical value, prepare and present software demonstrations.

Primary Responsibilities:

• Works with sales staff to outline available products and leverage sales opportunities.
• Builds a trusted relationship with the Account Executive and account stakeholders to provide practical guidance in the functional and technical aspects of proposed software and set proper expectations to ensure customer satisfaction.
• Delivers standard, customized and/or strategic presentations outlining the proposed software functional capabilities, competitive advantages and business benefits.
• Delivers technical architecture related information, leads technical discovery sessions, responds to architecture and infrastructure questions when necessary.
• Develop required client relationships in order to develop client trust and gain deeper insight to client situation, needs, and internal situations, with the intent of developing mutually beneficial long-term JMP/client relationships.
• Maintains and develops relevant knowledge levels of technical and industry trends in order to identify impacts and opportunities created by these trends.
• Supports partner development & enablement, as well as partnered sales opportunities.
• Conducts discovery meetings to collect, clarify and document technical and business requirements during the sales cycle.
• Plans and implements, in conjunction with Account Executive, customer retention and post-sale strategies to ensure account satisfaction.
• Provides demonstration and business development support at vendor-sponsored events, trade shows, and user group meetings.
• Develops familiarity with company sales initiatives, product positioning, pricing, proposals, and models.
• Strategizes with sales team on objectives of customer meetings, understand how this activity relates to overall sales plan and provides functional leadership for sales opportunities.
• Participates in product, solution and/or technical training to acquire and maintain detailed level of product knowledge of core components of JMP offerings.
• Works pro-actively with the extended account team of Industry Consultants, Solution Architects and Technical Architects to strategize on opportunities, cross-training and knowledge transfer.
• Performs other duties, as assigned.

Additional Responsibilities:

• Applies intermediate to advanced knowledge of JMP products and solutions in sales opportunities.
• Utilizes current JMP strategic selling techniques with account executives to strategize on prospects and develop strategic sales objectives.
• Provides timely follow up and communications to account team.
• Maintains in-depth knowledge of company sales initiatives, product positioning, pricing, proposals, and models.
• Effectively works as part of team for complex sales involving multiple skill sets.
• Maintains and works toward advanced knowledge and training in JMP System tools.
• Show leadership in a chosen technology area or grouping.
• Assists in training of staff.

Knowledge, Skills and Abilities:

• In-depth data analysis and statistical analysis skill.
• Coding proficiency for R and/or Python.
• Strong verbal, written, and interpersonal communication skills.
• Ability to relate technical concepts to JMP applications and user needs.
• Ability to work and learn independently and as part of a team.

• Preferred: Domain knowledge for semiconductor/high-tech/electronics, or pharma/bio industries.

Education:

Master\'s degree or PHD, preferably in Industrial Engineering, Statistics, Computer Science, or other quantitative field related to area of assignment.

Experience:

5+ years\' experience in statistical analysis, quality engineering, process engineering in manufacturing or consulting for such clients, preferably high-tech, pharmaceutical/healthcare and relevant industries. Candidates with exceptional statistics knowledge can be considered regardless of industrial background.

All valid JMP job openings are located on the Careers page at . JMP only sends emails from verified \xe2\x80\x9cjmp.com\xe2\x80\x9d email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of JMP, please contact us at before taking any further action.

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