Job Description

DUTIES AND RESPONSIBILITIES:
- Professionally Interact with customers via voice (end to end handling of calls) as part of inbound and outbound function to provide information and assistance
- Escalated complaints or requests via Service Requests & Trouble Tickets
- Cross-selling of all products and services including all upgrades for product & packages Spin-gating attempt for customers who request to downgrade their packs
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Undertake any other duties as-and-when assigned by the Management . You will be accountable for meeting individual (KPIs) and team goals

REQUIREMENTS:
- Minimum Qualification - Diploma with 1-year experience or SPM/O-Level with at least 2 years working experience in customer service.
- Experience in customer service roles is desirable.
- Past working experience in contact/call center are encouraged to apply Good command of spoken and written English, Bahasa Malaysia, Tamil & Mandarin
- Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused Customer service skills – Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
- Stress tolerance and able to work under pressure Able to work on public holidays, weekends (ROTATIONAL SHIFT BASIS; 9 AM – 9 PM)
- Required to have own transportation arrangement
- Able to start immediately

Skills Required