Job Description

Key Responsibilities (3 Core Pillars)

1. Front Office & Patient Management

Reception & Scheduling:

Manage all patient flow, intake, and scheduling for the entire specialist team (Pediatrician, Psychiatrist, Psychologist) using the

Wix Bookings system

.

Billing & Finance:

Generate accurate, itemized receipts and invoices (via Wix) for all consultation fees, procedures, and dispensed medications, including managing documentation for

insurance panel claims

and fee collection.

Customer Service:

Serve as the primary point of contact, ensuring a calm, professional, and confidential atmosphere in the Waiting Room.
2. Clinical Support & Procedure Assistance

Vitals & Intake:

Prepare patients for consultations, including measuring vital signs, weight/height (BMI), and updating medical records.

Procedure Aid:

Assist the Pediatrician and Psychiatrist during examinations, procedures (e.g., vaccinations, rapid testing), and specialized assessments.

Inventory & Supplies:

Monitor and manage inventory of consumables and medical supplies, ensuring stock is rotated and accounted for.
3. Regulatory & Dispensary Compliance (Critical Area)

Dispensing Aid:

Assist the appointed Registered Medical Practitioner (RMP) in retrieving and labeling dispensed medications from the secure dispensary.

Poisons Log Management:

Maintain meticulous, up-to-date manual logs and registers for all

Scheduled Poisons and Dangerous Drugs (DDA)

dispensed by the Psychiatrist, ensuring absolute compliance for MOH audits.

Cold Chain Management:

Monitor and log temperatures of the medical-grade refrigerator daily (twice-daily logging required) to ensure

Vaccine Cold Chain

integrity.

Scheduled Waste:

Manage the segregation, labeling, and secure temporary storage (in the designated Waste Room) of all clinical waste (sharps, contaminated materials) for contractor collection (DOE compliance).
Qualifications & Compensation

Professional Certification:

Registered Nurse (RN) with a valid APC or Assistant Medical Officer (AMO) certificate recognized by the relevant Malaysian Council.

Experience:

Previous experience in a

private clinic

or medical dispensary role is highly advantageous.

Skills:

Exceptional administrative rigor, proficiency with digital systems (able to master online scheduling), and a strong commitment to ethical practice.
Job Type: Full-time

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

Professional development
Work Location: In person