Job Description

Job description: Position Title Station Head KUL Reports To Manager, KLIA HUB Role Purpose The Station Head plays a crucial role in ensuring the station\'s success by managing resources, fostering a positive work environment, and aligning operational strategies with the overall goals of the organization. Their responsibilities are diverse and require a combination of leadership, strategic thinking, and operational expertise. Generally they are to ensure the airline ground operations are in full compliance to all safety, security, regulatory requirement and all airline policies, procedures and operating manual. Key Accountability Responsible and accountable to manage, plan and monitor the overall ground operations at station To ensure Malaysia Airlines operates in a safe, secured and in full compliance with all regulatory requirements, company policies and SOPs To ensure consistent service delivery in accordance to company\'s set service standards and meet or exceed the company\'s KPIs related to On-Time Performance (OTP), Mishandle Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets Qualification & Experience Diploma in any field with 3 years experience SPM - with at least 8 years\' experience Skills & Knowledge Leadership and Management: - Ability to lead and manage a team effectively and strong decision-making skills. Communication Skills - Ensuring a high level of customer satisfaction and resolving customer complaints and issues. Problem Solving: Critical thinking and problem-solving skills and handling unexpected issues and emergencies effectively. Risk Management: Identifying potential risks and implementing strategies to mitigate them and ensuring compliance with safety regulations.

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