Store Manager

Malaysia, Malaysia

Job Description




  • Company: Tiffany & Co
    Country / Region : Malaysia
    Business group: Watches & Jewellery
    Contract type: Permanent Job
    Experience required: Minimum 10 years
    Reference No.: 56629
    Date of publication: 2023.04.06

POSITION
The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world\xe2\x80\x99s great love stories.
  • Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
  • Are you passionate about retail and leading a team?
  • Do you love making a difference and working in a high performing team?

Responsibilities
Achieve/Exceed Store Sales Plan
  • Deliver and execute on pre-determined Annual Net Sales plan whilst meeting budget
  • Understand and analyses the business needs, productivity, KPIs and provide business insights
  • Lead the execution of retail excellence standards
  • Identify and elevate out of stocks and merchandizing needs to drive growth through product assortment and presentation optimization
  • Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities.

Building a High-Performance Team
  • Drive regular performance conversations at store and Client Advisor level to motivate and engage team
  • Align resources to reflect the store needs traffic, client profile and product potential
  • Managing staff costs and headcount within pre-approved budget
  • Execute team training plan for store
  • Address and action performance management issues in a timely manner through consistent feedback
  • Assess team capabilities and build robust succession plan for the store, with identified High Potential talents and design of development plans
  • Recruit and develop talent pipeline
  • Maintain employee engagement through Tiffany value driven leadership and employee recognition.
  • Constantly monitor the quality of talent in the competition and pro-actively keeps potential talent engaged until real opportunities arise

Build Client Portfolio
  • Identify and activate new client sources (3rd party/mall partnership) with a focus on HNWC
  • Build and develop best in class client centric teams
  • Execute events in partnership with PR and gain business alignment with a commercial goal
  • Lead the execution of the Tiffany Clienteling Programs in order to grow client portfolio
  • Know and cultivate Top 10 Tiffany Registered (TR) customers in the store
  • Ensure all Client Advisors achieve CD100 objectives
  • Drive store data capture rate with a focus on the quality of information gathered and ensure consistency of personalized SP outreach.

Operational Excellence
  • Manage efficient Back of House and ensure consistency with established operational procedures
  • Own compliance of store operations, health and safety, maintenance and store environment with all internal control procedures
  • Identify and execute efficiencies and best practices.

Customer Service/In-Store Experience
  • Ensure highest levels of in-store luxury experience at all times
  • Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence
  • Embody and inspire the highest luxury standards in presentation and behavior of all the staff
  • Share client feedback received on Voice of Customer Survey to improve customer service
  • Manage customer issues and complaints.

Qualifications
  • Minimum of 10 years of management experience in retail or luxury retail or relevant customer related experience (e.g., hospitality).
  • Excellent team management experience, building and growing high performing teams
  • Proven track record in store operations with managing profitability and operations efficiencies.
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
  • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.etc).

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Job Detail

  • Job Id
    JD934655
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Malaysia, Malaysia
  • Education
    Not mentioned