Job Description

• 
  Company: Tiffany & Co
  Country / Region : Malaysia
  Business group: Watches & Jewellery
  Contract type: Permanent Job
  Experience required: Minimum 10 years
  Reference No.: 56629
  Date of publication: 2023.04.06

POSITION
The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world\xe2\x80\x99s great love stories.

• Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
• Are you passionate about retail and leading a team?
• Do you love making a difference and working in a high performing team?

Responsibilities
Achieve/Exceed Store Sales Plan

• Deliver and execute on pre-determined Annual Net Sales plan whilst meeting budget

• Understand and analyses the business needs, productivity, KPIs and provide business insights

• Lead the execution of retail excellence standards

• Identify and elevate out of stocks and merchandizing needs to drive growth through product assortment and presentation optimization

• Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities.

Building a High-Performance Team

• Drive regular performance conversations at store and Client Advisor level to motivate and engage team

• Align resources to reflect the store needs traffic, client profile and product potential

• Managing staff costs and headcount within pre-approved budget

• Execute team training plan for store

• Address and action performance management issues in a timely manner through consistent feedback

• Assess team capabilities and build robust succession plan for the store, with identified High Potential talents and design of development plans

• Recruit and develop talent pipeline

• Maintain employee engagement through Tiffany value driven leadership and employee recognition.

• Constantly monitor the quality of talent in the competition and pro-actively keeps potential talent engaged until real opportunities arise

Build Client Portfolio

• Identify and activate new client sources (3rd party/mall partnership) with a focus on HNWC

• Build and develop best in class client centric teams

• Execute events in partnership with PR and gain business alignment with a commercial goal

• Lead the execution of the Tiffany Clienteling Programs in order to grow client portfolio

• Know and cultivate Top 10 Tiffany Registered (TR) customers in the store

• Ensure all Client Advisors achieve CD100 objectives

• Drive store data capture rate with a focus on the quality of information gathered and ensure consistency of personalized SP outreach.

Operational Excellence

• Manage efficient Back of House and ensure consistency with established operational procedures

• Own compliance of store operations, health and safety, maintenance and store environment with all internal control procedures

• Identify and execute efficiencies and best practices.

Customer Service/In-Store Experience

• Ensure highest levels of in-store luxury experience at all times

• Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence

• Embody and inspire the highest luxury standards in presentation and behavior of all the staff

• Share client feedback received on Voice of Customer Survey to improve customer service

• Manage customer issues and complaints.

Qualifications

• Minimum of 10 years of management experience in retail or luxury retail or relevant customer related experience (e.g., hospitality).

• Excellent team management experience, building and growing high performing teams

• Proven track record in store operations with managing profitability and operations efficiencies.

• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.

• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.etc).

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