Job Description

Requirements:
To succeed in this role, you should have:

• Proven experience in the food and beverage industry.
• A fast learner with strong computer skills and data analytics capabilities.
• Exceptional problem-solving skills with the ability to respond quickly to unexpected incidents.
• Excellent communication skills and an extroverted, collaborative personality.
• A proactive mindset suited to fast-paced, dynamic environments.

Preferred Attributes:

• A team-oriented approach that values solutions over blame.
• A passion for working in a fun, engaging, and exciting workplace.

Benefits:
Joining us offers a wealth of benefits, including:

• Competitive Compensation: Attractive salary and monthly performance bonuses.
• Employee Perks: Exclusive staff purchase privileges.
• Comprehensive Coverage: Medical insurance and statutory contributions (EPF, SOCSO, EIS).
• Career Development: Opportunities for overseas training in China and clear growth paths.
• Festive Recognition: Special gifts during celebrations.
• Dynamic Environment: Work with a global brand in a fun and fast-paced culture.

Scopes:
As the Store Manager, you will:
1. Store Asset and Profit Management

• Ensure accurate fixed asset stock counts and optimize inventory management.
• Monitor and manage utility bills to reduce costs.
• Prepare and analyze financial and operational reports to drive profit improvements.

2. Store Operations Management

• Plan and delegate tasks effectively to ensure smooth daily operations.
• Confirm staff attendance and review work schedules.
• Manage return orders, cash handling, and ensure compliance with policies.
• Organize and lead store meetings to align on goals and updates.
• Track production and operational performance to meet targets.
• Handle and resolve customer complaints promptly and professionally.

3. Quality, Service, and Food Safety Management

• Implement and monitor food safety and quality self-checks.
• Respond to customer reviews across all channels to maintain brand reputation.
• Analyze key performance indicators and create improvement plans.
• Ensure adherence to weekly cleaning and maintenance schedules.

4. Staff Development and Leadership

• Lead recruitment, interviews, and onboarding processes.
• Develop training schedules and track implementation to foster growth.
• Conduct floor assessments to ensure leadership consistency and accountability.
• Facilitate communication between team members to strengthen collaboration.
• Oversee staff promotions and performance evaluations.

5. Sales Growth and Local Engagement

• Explore local business opportunities to boost sales.
• Manage and engage with local social media groups to drive brand visibility.
• Track and support the success of new product launches to meet sales goals.

Experience Required: Min 2 Year/s