Job Description

CM03632 - Store Manager

Job Specialization:
Sales - Retail/General

Working Location:
Selangor

Salary Range:
RM 3,200 - RM 4,500

Posted Date:
18/09/2023

Location: Shah Alam

Client\'s Profile:

• Our client is a global retailer specializing in the design, innovation, and marketing of fashion lifestyle, and accessory products.

Working Days: 5

Attractive Benefits Include:\xe2\x80\x8b

• Fixed Basic
• Staff Purchase
• 13th Month Contractual Bonus

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Shortlisted candidates will be notified.

SUMMARY:

• The Store Manager\xe2\x80\x99s overall responsibility is to lead a radical customer and employee experience that drives Key Performance Indicators (KPI) results that maximize store performance
• As a part of the overall role as Store Manager, there are 3 major areas of responsibility: People, Product, and Place.

JOB RESPONSIBILITIES:

People: Development & Team Building:

• Recruit, Hire, Promote, and Retain top talent.
• Sets the standard of Team Performance and creates teams that consistently achieve stated goals.
• Demonstrated ability to set goals that are specific, actionable, and based on established KPIs.
• Sets the example by demonstrating personal customer service and selling skills.
• Focus on succession planning to ensure Team career goals are met and internal promotions fill open positions.
• Develop team-selling skills to deliver Radical Customer Experience utilizing all of the training materials provided.
• Consistently building employee knowledge base by engaging in continuous education, role-playing, and effective delegation of tasks.
• Execute Company Brand Philosophy and Company Vision.
• Recognizes performance issues in a timely fashion and partners with the Area /District Manager for resolution.
• Create Action Plans based on Division of Responsibility (DOR) to exceed goals/plan.

People: Leadership and Communication:

• Demonstrates and ensures that the store embodies the company\'s 6 Core values.
• Communicates successes, opportunities, and solutions to the Area /District Manager.
• Forms partnerships throughout the organization.
• Is a leader amongst peers.
• Participates and is fully engaged in Conference Calls and Team Meetings.
• Inspires and motivates others by demonstrating the highest level of personal performance.
• Provide appropriate and consistent recognition to highlight individual performance that exceeds expectations.
• Drive employee engagement.
• Maintains a high level of personal integrity (e.g., adhering to Loss Prevention practices and policies, work published schedule, accurate timekeeping records, etc.) and expects the same of their team.

Product:

• Ensures that all directives for Floor sets and Plan-o-Grams (POG) are executed on time and within allowable hours.
• Knows the best sellers, and the required placement, and ensures that sales are at or above company performance.
• Imparts product knowledge utilizing tools provided.
• Provide consistent Radical Customer experience through flawless presentation standards.
• Assist recruiting, Hiring process, and Retention of top talent.

Place: Operations:

• Executes effective schedules that take into account business trends, & sales associate performance to maximize opportunity.
• Manages payroll effectively and on budget.
• Maintains a neat, clean, and organized total store environment.
• Achieves Sales Plan at \xe2\x80\x9cM\xe2\x80\x9d Meets Expectation.
• Achieves Average Dollar Sale (ADS), Items Per Customer (IPC), and Conversion at \xe2\x80\x9cM\xe2\x80\x9d Meets Expectation.
• Meets compliance standards to complete tasks.
• Maximizes customer experience through effective time & task management plan.
• Manages all aspects of Loss Prevention and adheres to external and internal procedures for theft, inventory management and operational controls.
• Instill high standards of compliance and hold teams accountable.

JOB REQUIREMENTS:

• Minimum 5 years experience in the retail industry.
• At least 3 years experience in a senior executive role and retail shop management, preferably in watches, jewelry & leather.
• Willing to work on rotational shifts, weekends, and public holidays.
• Well-groomed and able to communicate well in English and Bahasa Malaysia. The Chinese language will be an added advantage.
• A passion for customer service.
• Strong leadership skills.
• Desire and demonstrated ability to develop people to the next level.
• Attention to detail coupled with high standards.
• Great delegation & follow-up skills.
• Retail business comprehension.
• Strong fashion sense in fashion accessories products.
• Conflict management & resolution skills.
• Flexible work schedule.
• Excellent interpersonal & communication skills.
• Fluent in local language and basic English. Fluent speaking in English is preferred.
• Hands-on PC/ POS system knowledge.
• Over 3 years of relevant experience in retail shop management, preferably in major high-end fashion accessories product companies.
• A College Degree is preferred.
• This is an overview of your job description, you may be asked to perform any other duties by your supervisor or the company from time to time.

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