Job Description

The Cafe Supervisor cum Admin holds a pivotal role in overseeing both the cafe operations and administrative functions. This position involves managing the cafe to provide excellent customer service and ensuring efficient daily operations. Additionally, the role encompasses handling administrative tasks to ensure smooth overall center management.

Cafe Supervisor Roles

A supervisor is a

mid level

position that

oversees

and

guides

the work of

cafe

cashiers

. Cafe Supervisor are tasked with directly managing and leading a team of employees in the cafe section. They ensure that operations run smoothly, handle customer inquiries or concerns, and maintain a positive atmosphere for guests. Cafe supervisors are

team leaders

and provide

guidance, training, and support

to their team members. They play a crucial role in ensuring staff adherence to policies and procedures. Cafe supervisors make operational decisions within their designated area, addressing immediate issues and escalating more significant concerns to Assistant Managers or the Operations Manager. They are expected to

handle

and

resolve

any issues or conflicts that arise within the team or between team members.

Administrative Roles

Record Keeping:

Maintain accurate records of sales, transactions, and financial documents. Manage records of customer data, reservations, and bookings. Keep track of inventory levels and supplies.. Handle filing and organization of administrative documents. Maintain employee records, including attendance and work schedules. Handle customer inquiries, feedback, and complaints. Assist in reservation bookings and event coordination. Coordinate repairs and maintenance requests. (Purchase Orders) Assist in coordinating meetings, events, and appointments. Ensure adherence to company policies and regulations. Prepare regular reports for management review. Assist in various tasks as needed to support smooth center operations.
Job Type: Full-time

Pay: RM1,800.00 - RM2,800.00 per month

Work Location: In person