Job Description

AJ Best Holdings Sdn Bhd is the official master franchise for Chick'nCone, a globally recognized fast-casual food concept originating from the United States Pennsylvania. The brand is famous for its innovative and convenient approach to fried chicken, served in a hand-rolled waffle cone and enjoyed "fork-free." The Malaysian franchise aims to bring this unique concept to the local market, offering a new experiential dining trend that merges American street-style flavor with Malaysian consumer preferences.

Why join us?

*A positive and inclusive work environment

*Opportunities for training and career development

*Competitive salaries and staff benefits

*The chance to grow with a brand that's dedicated to excellence

Position Overview

Role Purpose

The Team Leader is responsible for managing day-to-day outlet operations, supervising frontline staff, ensuring customer satisfaction, maintaining product quality, and achieving sales targets. This role acts as the key person in charge when the Area Manager is not present and ensures full compliance with all ChicknCone operational standards.

Key Responsibilities & Detailed Duties

A. Outlet Operations Management

Lead daily opening and closing procedures according to SOP. Assign duties and manage staff schedules to ensure sufficient manpower coverage. Ensure outlet cleanliness, hygiene, and food safety standards are always maintained. Monitor food preparation and service quality to ensure consistency.
B. Customer Service Excellence

Greet and engage customers professionally to deliver exceptional service. Handle customer inquiries, feedback, and complaints with a positive approach. Ensure staff adhere to service protocols and upselling strategies.
C. Sales & Performance

Monitor daily sales and ensure sales targets are met. Execute promotional activities and recommend strategies to increase revenue. Prepare and submit end-of-day sales reports to the Area Manager.
D. Cash & Inventory Management

Oversee cash handling, perform cash reconciliation, and ensure accurate POS transactions. Conduct daily stock checks and verify deliveries. Implement FIFO (First-In-First-Out) principles to minimize wastage. Coordinate stock requisitions with Procurement and Store teams.
E. Staff Supervision & Training

Lead, motivate, and coach retail assistants to improve service quality. Conduct on-the-job training for new staff and monitor performance. Enforce discipline, punctuality, and staff grooming standards.
F. Compliance & Reporting

Ensure compliance with Halal, HACCP, and ChicknCone SOP guidelines. Submit daily operational reports, incident reports, and customer feedback summaries. Conduct basic health and safety checks to ensure outlet is audit-ready.
Required Skills & Competencies Core Competencies

Leadership and Team Management Customer Service Orientation Effective Communication and Interpersonal Skills
Technical Competencies

Knowledge of F&B Operations POS System & Cash Handling Skills Inventory Control Procedures
Behavioral Competencies

Problem-Solving and Initiative Ability to Work Under Pressure Integrity and Accountability
Education & Experience

Minimum Education: SPM/Diploma in Hospitality, Business Management, or related field. Experience: Minimum 2-4 years in an F&B outlet environment, with at least 1 year in a supervisory role.
Working Conditions & Mobility

Requires shift work including weekends and public holidays.
Job Type: Full-time

Pay: RM2,400.00 - RM3,200.00 per month

Work Location: In person