Job Description

Position Summary

Ben's Independent Grocer (B.I.G.) is looking for a reliable and experienced

Security Supervisor

to oversee in-store safety, asset protection, and security team operations. The ideal candidate will play a critical role in maintaining a safe environment for customers, staff, and merchandise, with a strong focus on

CCTV surveillance and incident response

.

Key Responsibilities

Supervise and coordinate day-to-day activities of in-store security personnel. Operate, monitor, and review CCTV systems to detect suspicious behavior, theft, or policy violations. Conduct regular checks on CCTV functionality and report any technical issues promptly. Lead store patrols and security inspections to prevent and deter shoplifting, vandalism, and unauthorized access. Respond promptly to emergencies, incidents, or disturbances and escalate when necessary. Investigate and document all security-related incidents, including video evidence from CCTV. Enforce store security procedures, access control, and loss prevention policies. Train new security staff, including hands-on training with surveillance systems. Coordinate with law enforcement, emergency services, and internal management when required. Prepare shift schedules, duty rosters, and daily security reports. Support crowd control and safety management during peak hours, special events, and promotional activities.

Requirements

Minimum 3 years of security experience, including at least 1 year in a supervisory role. Hands-on experience with

CCTV monitoring systems

, preferably in a retail or grocery environment. Strong understanding of safety procedures, retail loss prevention, and emergency response protocols. Excellent observational, communication, and leadership skills. Physically fit and able to perform patrols and handle emergency situations. Able to work shifts, weekends, and public holidays as needed. Basic computer skills for report writing and video review.

Preferred Experience:

Previous work experience in a supermarket, grocery store, or retail chain. Familiarity with retail POS systems, theft detection practices, and store operations.
Job Types: Full-time, Permanent

Pay: From RM2,300.00 per month

Benefits:

Free parking Health insurance Maternity leave Opportunities for promotion
Work Location: In person