Job Description

A. Position Overview

We are looking for an experienced and driven Supervisor, Web Content Management to join our team. This role involves managing a wide range of tasks, including responding to client requests, demonstrating a deep understanding of our internal systems, and delivering insightful, advanced reporting to clients. The ideal candidate is highly motivated, detail-oriented, and brings substantial hands-on experience in Supervisor responsibilities. You will play a key role in supporting our clients' business growth and ensuring operational excellence.

B. Key Responsibilities

? Maintenance of web properties with an emphasis on updating web content.
? Manage a project through managing tasks and reporting status to management.
? Supervise a group of team leaders and agents while coaching and executing action plans.
? Provide detailed analysis of errors and feedback to respective team through recommending ways to improve quality score.
? Interact closely with team leaders and identify issues to consistently update operation manual. ? Review completed tasks and maintain operation quality to ensure the performance meet SLA and KPI.
? Maintain good relationship with client while directly receiving tasks, reporting status, and discussing issues.
? Assist with challenging client requests or issue escalations as needed.
? Review and analyse daily/weekly/monthly/quarterly and annual operations and report to client ? Perform other duties as assigned.

C. Qualifications

? Competencies
o Communication Skills: Strong verbal and written communication skills both in English and Japanese is required to ensure smooth collaboration with clients, team members, and external partners
o Problem-Solving Skill: Proven capability to identify issues, analyse root causes, and implement effective solutions promptly
o Multitasking Skill: Ability to manage multiple queries simultaneously while meeting deadlines
o Analytical Thinking: Skilled in analysing website and customer data to extract actionable insight and identify trends for continuous improvement o Teamwork: Strong team player with ability to work effectively within cross-functional teams to archive shared goals

? Mind set
o Professionalism: Consistently maintain a courteous and professional attitude in all client and internal communication and when providing solutions
o Business Acumen: Understand the day to day operations and contribute to business objectives
o Eagerness to Learn: Demonstrate a proactive interest in industry trends and technological advancements, with a commitment to continuous learning and self-improvement

? Office Skills
o Microsoft Office (Excel - PivotTables, VLOOKUP, functions; Word; PowerPoint).

D. Working Location
? Level 20, Menara Shell, Kuala Lumpur Working Hours and Days
? Rotational Shift
? Monday to Sunday (5 Days of working and 2 days of Off

Job Types: Full-time, Permanent

Pay: RM9,000.00 - RM9,000.01 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person