Transcosmos Malaysia (TCMY)
A. Position Overview As a Call Centre Agent, you will be the primary point of contact for customers, ensuring they receive exceptional service and support. Your role will involve responding to customer inquiries across multiple channels, resolving issues, and providing…
A. Position Overview As a Call Centre Agent, you will be the primary point of contact for the customers, ensuring they receive exceptional service and support. Your role will involve responding to customer inquiries across multiple channels, resolving issues and…
Key Responsibilities 1. Data Tagging and Annotation: ? Perform daily tagging and data annotation tasks to improve the chatbot’s understanding and response accuracy. ? Ensure that all data istagged correctly according to the provided guidelines and rules. 2. Analytical Skills…
Desired Competencies (Technical/Behavioral Competency) Must Have: § Manage and prioritize customer inquiries from various clients, ensuring timely and accurate responses § Bilingual support skills to accurately understand inquiries and responses in English and Japanese, and to accurately translate them into…
A. Position Overview As the Call Centre Trainer, you will play a pivotal role in enhancing the skills and knowledge of call centre agents. Your responsibilities will include conducting product knowledge training, refresher courses, and on the job assessments. You…
JOB RESPONSIBILITIES: Overseeing customer service team to ensure all KPIs are met. Ensure the team adheres to the SOPs and to deliver high quality services to our clients. Monitor the Service level Agreement (SLA) as agreed by our Client, and…
As a Customer Service Agent, your role involves quickly responding to customer inquiries via live chat and email, ensuring accurate information delivery and assistance with orders and products. You'll handle complaints effectively, maintaining professionalism and escalating complex issues for resolution,…
Key Responsibilities Technical Support & Troubleshooting Provide daily technical support and troubleshooting for PCs, hardware devices, and software. Respond to end user inquiries from ticketing tool in a professional and timely manner. Troubleshoot hardware/software issues and escalate unresolved issues to…
A. Position Overview We are looking for an experienced and driven Supervisor, Web Content Management to join our team. This role involves managing a wide range of tasks, including responding to client requests, demonstrating a deep understanding of our internal…