Job Description

Job DetailCareer Level Fresh GraduateExecutiveOfficerMin Experience 2 YearsQualifications Diploma Bachelor DegreeMaster\'s DegreeWe are a recruitment agency and our clients are looking for candidates from below open positions.Junior / Senior Customer Service (Sales Support)An established civil engineering company is seeking an experienced customer service representative.Your role:You are responsible for ensuring smooth operations by servicing clients after sales requirements and closely coordinating with other stakeholders - engineering, production, and logistics teams - to address and resolve issues faced by customers. You will ensure your customers\' satisfaction metrics are met by ensuring effective communication whilst ensuring smooth logistics movement of goods across regions.What you\xe2\x80\x99ll need to succeed

• Experience in Customer Service within the Logistics function - specialising in after/inside sales.
• Experienced in reviewing Purchase Orders and aligning with other stakeholders based on customers\' requirements - production, engineering, logistics.
• Well versed with shipping related documents and requirements.
• Day-to-day customer service & order management problem-solving skills.
• Able to operate independently and proactively
• Effective communication skills in English are a must, both spoken and written.

Customer Service/Order Management Team Lead \xe2\x80\x93 ShiftAn American filtration solution provider is seeking experienced Customer Service/Order Management Team Leads.Your role:You are responsible for ensuring smooth end-to-end customer service or order management operation. You will be supporting your team of approximately 15 headcounts to resolve any issues which arise within the function supporting customers/clients across EMEA. You are required to train and provide necessary support to your subordinates\' efficient task deliverance on order information, shipping details and updates. You will be responsible for ensuring customer satisfaction with your accurate processing and people management skills.What you\xe2\x80\x99ll need to succeed

• Experience in Customer Service & Order Management within the Logistics function - experience in end-to-end Order Management is an added advantage.
• Experience in processing order management related documentation - PO, BL, AWB, Invoice, & etc.
• People management experience (up to 15 headcounts) within the Customer Service & Order Management function.
• Day-to-day customer service & order management problem-solving skills.
• Able to operate independently and proactively.
• Effective communication skills in English are a must, both spoken and written.
• Open to working from 3.00pm - 12.00am (Hybrid role).

Graduate Trainee \xe2\x80\x93 AdministrationWe\xe2\x80\x99re looking for graduates who are keen on exploring a role in Administration!Your role:As an Administrator, some of your responsibilities include:

• Generate business performance reports for stakeholders
• Coordinating office activities and operations to ensure smooth running of the business
• Track stocks of office supplies and place orders when necessary
• Submit timely reports and prepare presentations as assigned
• Providing office support on all ad-hoc duties whenever necessary

What you\xe2\x80\x99ll need to succeedWe welcome professionals from various industries. Key qualities required:

• Exceptional motivation with strong ambition
• Thrive under pressure
• Respond proactively and positively to targets
• Excellent communication and interpersonal skills
• Effective organisational and leadership skills
• Detail-oriented and meticulous

Customer Service AdminLocated in Kuala Lumpur, this international company is known for its reputation and service to local nationals and expats in the Life Insurance industry. With demand increasing, it is seeking to expand and grow a team of people who have strong passion and a good work attitude.Your role:Reporting to the HK Customer Service Manager, you\'ll be responsible for handling both basic and complex queries from brokers and clients as well as participate in team huddles for target setting and work completion. By providing excellent service to the customers, you will act as a contributing factor to their business growth and operation.What you\xe2\x80\x99ll need to succeedTo ensure your success in this customer service environment-based role, you will need to be:

• Proficient in English, Mandarin and/or Cantonese (speaking, listening & writing)
• Experienced in policy servicing / contact centre / customer service in Insurance or any Financial Institutions
• It\'s a PLUS to have a Life Insurance background
• Skilled in Microsoft Words & Excel

If you are interested to apply for any of the above jobs, please email below details to jobseekerdotmy@gmail.comJob Title applying,
Full Name,
Your Current Location,
Tel Number,
Email Address,
Current work place (if working currently),
Current job title (if working currently).Required skills

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