Support Engineer
Job Description
About this opportunity We are now looking for a Support Engineer (OSS/NMS/EMS) that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
What you will do
- Customer Issue handling
- Handling of dedicated support
- 24/7 on call (2 weeks in a month)
- Fixing customers issues on site.
- Tracing complexed logs\' analysis for OSS application, Redhat Linux, VMware or other related platforms.
You will bring
- Education: Bachelor of Engineering
- Must have 4 to 12 Years of relevant working experience
- Working in OSS domain and has knowledge about Linux System administration and OSS applications
- ENM (Ericsson Network Manager) or similar Network Management technology
- An outstanding solving skill is required to address the customer issues
- Strong technical competence should be exhibited when dealing with sophisticated customer issues
- Should have worked in a Support function earlier
- Must come from Telecommunication Industry.
- 24*7 On call support is required but not often.
Why Join Ericsson? At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What Happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
We are proud to announce Ericsson MALAYSIA have been again officially Great Place to Work Certified\xe2\x84\xa2 in 2022. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work\xc2\xae Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
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Job Detail
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Job IdJD885553
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBandar Sunway, Malaysia
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EducationNot mentioned