: : DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.

• Provide Level 2 technical support for the O365 environment, escalating to Level 3 as needed.
• Successfully resolve technical issues from incoming internal or external businesses and end user\'s contacts and proactive notification systems.
• Monitor and support daily ticket from clients.
• Escalate and communicate issues as needed.
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Excellent communication skills. Add case resolution to KMS.
• Understand and utilize Information Technology Information Libraries (ITIL).

• At least associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE \'A\' level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred.
• 3-5 years experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

• General knowledge related to Office 365.
• Experience with SharePoint Online including site creation, permissions, document management, etc.
• Experience with all Office 365 applications: Exchange Online, OneDrive, Teams, Outlook, Admin Center
• Basic understanding of cloud solutions.
• Basic understanding of powershell script
• Able to effectively operate in a multi-tasking environment.
• Able to understand user requirements and provide appropriate recommendations or solution.
• Possess strong interpersonal, troubleshooting and communication skills in a professional and effective manner.

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our \'people first\' philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include . Extensive resources to support your onboarding and continual development including DXC University . DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition . We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC . More time to do the things you love with flexible leave options, including purchased leave . Take time to give back with charitable and emergency services volunteer days . Well-being matters to us and our Employee Assistance Program is there to support you and your family How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the \'Apply Now\' button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company. We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the \'bring your whole-self to work\' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.