Job Description

InnovatePro Hiring! Full Time Support Executive in WP Kuala Lumpur, Earn up to MYR 3,600 - Ricebowl
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Support Executive
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MYR3,300 - MYR3,600 Per Month
KL City,
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Posted 32 minutes ago o Closing 17 Feb 2026
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Working Location Near Station

• Vertical Business Suite, Jalan Kerinchi, Bangsar South, Kuala Lumpur WP Kuala Lumpur Malaysia 59200

Requirements

• A high school Diploma or equivalent qualification is required; additional education or relevant certifications are a plus.
• Previous experience in a customer support role or a similar customer-facing position is preferred.
• Proficiency in using CRM software or customer support tools is an advantage.
• Excellent Communication skills, both written and verbal, with a strong command of the English and Mandarin language is mandatory.
• Empathy and the ability to actively listen to customer concerns, demonstrating genuine care and understanding.
• Quick Problem-solving Skills and the ability to think on your feet in high-pressure situations.
• A team player with a positive attitude and willingness to collaborate with colleagues.
• Flexibility to work on rotating shifts, including day and swing shifts, as required.

Responsibilities

• Respond to customer inquiries and requests promptly and courteously, maintaining a positive and helpful attitude at all times.
• Perform customer KYC (Know Your Customer) checks upon Clients' registration.
• Provide accurate information and assistance regarding our products and services, effectively resolving customer concerns.
• Assist customers in navigating our platform, troubleshooting issues, and guiding them through various processes.
• Document all customer interactions and maintain comprehensive records in our CRM system.
• Collaborate with team members and other departments to escalate and resolve complex issues.
• Identify recurring customer issues and proactively work to improve our support processes.
• Follow up with customers to ensure their issues are fully resolved and gather feedback on their support experience.
• Stay up to date with product knowledge and updates to provide the most accurate and relevant information to customers.
• Daily process and monitor all deposit request by updating the relevant information into excel report.
• Flag issues with team member or Manager to ensure all transactions are processed accurately and in a timely manner.
• Daily reconciliation and update for cash flow of payment gateway and bank.
• To perform other related duties assigned by superior from time to time.

Benefits

• EPF/SOCSO
• Annual Leave
• Medical Leave
• Birthday Leave
• Annual bonus
• Medical insurance
• Overtime pays
• Medical claim
• Work laptop and monitor provided
• 5 working days
• Nightshift Allowance

Skills
Excellent communication skills Problem-solving skills Empathy Customer Support
How to go to InnovatePro Sdn Bhd by MRT, LRT or other public transport?
Kuala Lumpur
Nearby Public Transportation
All LRT KTM
LRT - KERINCHI
0.6 km
LRT - UNIVERSITI
0.6 km
KTM - ANGKASAPURI
0.9 km
KTM - ABDULLAH HUKUM
1.2 km
LRT - ABDULLAH HUKUM
1.2 km
KTM - PANTAI DALAM
1.7 km
KTM - MID VALLEY
1.8 km
KTM - SEPUTEH
1.8 km
Important Information
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Skills Required