Support Lead, It Voice Engineering

Petaling Jaya, Malaysia
MyTeksi Sdn Bhd
5 Current Jobs Openings
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Job Description


  • Lead, guide and mentor the Voice Technical Support Team, communicating and adhering to new procedures, policies and goals;
  • To support the Call Centre users to solve advanced technical issues and implement corresponding
solutions;
  • Support and improve Call Centre IVR;
  • To come out with analysis of call / system logs in order to discover any underlying issues or
patterns, responding to call-outs in a timely fashion;
  • Provide 2nd and 3rd level support - escalation from operation team;
  • Liaise with vendors and other IT personnel for problem resolution and also work on the maintenance
& monitoring Call Centre system and IT cloud-based infrastructure;
  • Working with customers / employees to identify system problems and advising on the solution;
  • Diagnose and troubleshoot technical issues within Call Centre system infrastructure.
Grab is Southeast Asia\xe2\x80\x99s leading super app that provides everyday services such as ride-hailing, food, package, grocery delivery, mobile payments and financial services to millions of Southeast Asians. Grab aims to drive Southeast Asia forward by using technology to empower its communities and elevate the quality of life for everyone.
Bachelor\'s or Equivalent

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Job Detail

  • Job Id
    JD876518
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Malaysia
  • Education
    Not mentioned
 
 
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