Job Description

The Role Responsibilities

Strategy

This role is to support Fraud application. Responsibility is to keep application healthy which include follow

• System monitoring; eg: system health check, capacity monitoring.
• Check on business query, this could come from customer complaint or user.
• Conduct review on system documentation such as DR plan, capacity plan, etc.
• Support project release. This includes review implementation plan, provide feedback or review from stability angle, hygiene factor and execute implementation plan as agreed.
• Production break and fix.
• Performance tuning and improving supportability or sustainability of system.
• Comply to code of conduct and organizations policy.
• Manage audit and risk related item for application supported.
• Prepare and review documentations such as OLA, SLA, ASRM, DR Plan, etc.

Business

• Understand business function.
• Review and process business request.
• Troubleshoot and apply fixes to issue reported by business.
• Support project release or interfacing application release.

Processes

• Adhere to incident, problem, change management process. Has to follow other process in the organization as well.

People and Talent

• Strong troubleshooting skill and able to work under pressure.
• Demonstrate good team spirit. We are a small team, has to work with each team member to achieve high performance.
• Good communication skill requires. Need to collaborate with various team aside from own team member. Need to explain requirement clearly and what is expected out of the collaboration.
• Job may require long working hour on certain occasion such as project release, DR Drill and major incident.

Risk Management

• Comply with Risk and security management policy.

Governance

• Ensure application stability. Review and put in improvement for application for better and easier supportability. Example capacity management and security control.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders

• Fraud Risk team

Our Ideal Candidate

• Bachelor in Computer Science or it\xe2\x80\x99s equivalent.

With these skill

• Java
• Oracle
• Shell Scripting
• Unix / Linux
• Windows
• RHEL / Apache Tomcat
• API
• XML
• IBM MQ Messaging
• Windows services
• ELK
• JIRA

Optional

• DevOps
• SRE certified
• Any cloud certification

Role Specific Technical Competencies

• Contingency and Disaster Recovery
• Information Security Management
• IT Service Change Management
• IT Service Continuity Management
• IT Service Improvement
• Service Excellence
• Service Platform Operations
• Software Installation and Support
• Technical Troubleshooting

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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