Job Title Support Specialist (Level 2)
Reporting To Manager, Global Support Center, Solutions - APAC
The Role
The Support Specialist (Level 2) provides experienced, in-depth, specialised support and technical advice to assist Hitachi Vantara\'s customers address challenges faced with their solutions. As a member of the Solutions Team (APAC) the role is responsible for, but not limited to, supporting specific Hitachi Vantara product set(s) along with their respective layers of integration as corporate and enterprise solutions that leverage the Hitachi Vantara Digital Intelligence / Object Storage portfolio.
This is a customer facing role, working with both internal and external customers and as such, the Specialist must be comfortable communicating effectively and proficiently with stakeholders. The Support Specialist (L2) acts as central point of contact for handling internal escalations (from Level 1 and to Level 3 & Above) as well as for liaisons with Third Parties including vendors, partners, service providers and others.
Internally, as part of the wider Hitachi Vantara Global Support team, the Support Specialist plays a leading role in advising and assisting development of the Technical Support Specialists (tier 1) with further skills and knowledge of relevant products and practices.
The Support Specialist (L2) needs to also have in-depth working knowledge of operating systems, compute hardware & software, networking & connectivity, Cloud (Public/Private/Hybrid), NAS, Enterprise/Midrange storage technologies.
The role is a member of our Global team of customer service professionals who are responsible for providing Hitachi Vantara\'s customers with an excellent experience as part of a fast-paced, worldwide 24x7 support centre.
Responsibilities
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