Job Description

Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We are around 1800 employees internally and morethan 4000 outsourced employees supporting 11 different countries and in their respective languages. Today we start our journey to become aCenter of Excellence by the end of 2022 and we would like YOU to Join us!. To know us better, check out this video https://bit.ly/3KOHSEI foodpanda\'s Central Operations is looking for a SYSTEM ADMINISTRATOR SENIORITY LEVEL : Junior FUNCTION : System Administration LOCATION : Southgate Commercial Centre, Kuala Lumpur, Malaysia REPORTS TO : Manager, IT WHAT YOU WILL OWN: Ensure our internal users have their Access issues resolved Provision/deprovision users\' system accesses Logging and processing all technical requests based on the complaints/tickets received from the users Setting up accounts for staff, ensuring that all platforms used by the company are accessible Communicate to clients via chat/f2f/emails to determine the nature of any problems they encounter Investigating, diagnosing and solving computer software issues as well as documenting it Recurrent systems access clean-up related to BPO On and Off-boarding of users multiple systems and platforms Collaborate and coordinate with all relevant parties for system migration, downtime and changes. Monitoring accesses changes as well as reporting to the related departments for new features and functions Working within our ticketing system to ensure fast turnaround times for all helpdesk queries Onsite and remote support for international users Maintain and outperform SLAs and CSAT scores Be involved in systems used for new BPO launch to whitelist and collaborate with the app owners Be involved in new market/verticals launch To identify the scope of the systems used and provision/deprovision user access Attending to ad-hoc tasks according to the business needs To support during system downtime with necessary actions ensuring the business continues Updating and maintaining the Access metrics with the relevant departments ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE. Minimum of 2 years\' experience in helpdesk or 1st level support with a minimum 1-year hands on experience managing enterprise applications You are a great team player who knows how to solve complex issues in conjunction with others High ability to work independently High service orientation and customer skills Ability to work under pressure and tight deadlines Open to a fast paced and changing landscape Problem ownership and service orientation Excellent verbal and communication skills (33/40 scores on Jobstreet English Assessment) JIRA Service Desk & Confluence knowledge O365 basics Basic Windows knowledge Experience in call-centre environment is considered as an advantage At Central Operations we \'Work smarter together\', \'Always add value\' & \'Look for trouble\', these are our guiding principles that willmake us a Centre of Excellence in no time. We aim to create a magical experience for you here at foodpanda as we win through diversityby hiring the BEST talents from all walks of life.

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