Job Description

Duties

• Plays crucial role in IT landscape design and operations.
• Administers Company\xe2\x80\x99s Hardware, Software and Applications running either on-prem or in the Cloud.
• Ensures Company\xe2\x80\x99s IT Systems are operational, up-to-date, and well protected from vulnerabilities.
• Supports Company\xe2\x80\x99s users with requests, issues and inquiries related to Company\xe2\x80\x99s IT Systems.
• Follows Company\xe2\x80\x99s IT policies, suggests improvements to policies more efficient.
• Achieves targets set by line manager within guidelines established by the COO.

• Understands and translates business requirements into systems configurations
• Administers Server equipment in terms of hardware maintenance, firmware updates/upgrades, configuration.
• Administers System Software such as, but not limited to: Microsoft Active Directory/Azure AD, Exchange/Online Exchange, DHCP/DNS, SharePoint, Windows Server installations
• Prepares High Level Design(HLD) and Low Level Design(LLD) for any internal projects related to IT infrastructure
• Checks HLD, LLD, technical designs and networking schemes, prepared by contractors, to ensure that they are followed correctly during IT projects implementation
• Liaises with contractors and other professional staff during IT projects implementation and 3rd party integration
• Provides technical advice and solving problems related to IT infrastructure within the Company
• Performs proactive/reactive maintenance/updates/upgrades or IT service change as per Company\xe2\x80\x99s Change Management Policy
• Troubleshoots and resolves Company users IT-related issues ensuring proper service request queue management
• Troubleshoots and restores IT services as per Company\xe2\x80\x99s Incident Management Policy
• Contributes to budget (CAPEX/OPEX) planning process in terms of SW/HW/licensing forecasting
• Ensures that health and safety and sustainability policies and legislation are adhered to.

• Bachelor\xe2\x80\x99s Degree in Information Technology.
• At least 2 years working experience in the related field.
• Problem-solving skills- identify, evaluate and implement solutions to complex problems.
• Ability to work independently with little supervision.
• Experience with Azure AD, Azure Exchange is an advantage.
• Ability to read and prepare project documentation, network diagrams.
• Knowledge of the IP networking, TCP/IP, HTTP, Rest API protocols.
• Good verbal and written communication skills.
• Able to start work immediately.