Job Description

Responsibilities:

• Accepts technical escalation from customer service helpdesk
• Tier 2 systems support
• Leads post-mortems for service incidents
• Oversee the design, development, implementation and support of computer systems and servers
• Oversee the continued development and automation of operation team\xe2\x80\x99s network management processes
• Provide technical support and services in resolving complex network issues.
• Continuously improve network knowledge and skillset to support project and network.
• Technical resource pool to support project, migration, network improvements and other technical related requests within engineering.
• Notify the management and related parties for high profile issues.
• Able to recommends improvement whenever needed to meet with the latest network standard.
• Able to convey technical information to non-technical customers.
• Proof of concept testing
• Campus and Internal systems support
• Own the systems lifecycle process
• Product development

Requirements:

• Expertise in network management protocols and tools such as Zabbix, Nagios and so on.
• Knowledge of networking technologies, especially related to the Internet Service Provider, wireless network technologies and Datacenter technologies.
• Knowledge of security solutions such as firewall, Anti-DDoS, etc.
• Knowledge of Linux Operating System (Ubuntu,Centos and so on)
• 1 to 3 years\xe2\x80\x99 experience in telecommunications, network operations or network engineering.
• Strong team player who is committed to customer service excellence
• Able to converse and write well in both English and Bahasa Melayu
• Proven ability to work independently and within a team environment
• Strong interpersonal and communication skills and comfortable in a culturally diverse global working environment.
• Independent problem solving skills with the ability to assume leadership of resolution activities.
• Full-Time positions available
• Able to work on standby on-call and over weekend and public holiday if required
• A technical assessment will be done during the interview to assess above requirements

Interested candidates are invited to apply online, and MUST state their latest detailed resume, experience, current and expected salary, together with a recent passport-sized photograph.

ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED ACCORDINGLY
Extreme Broadband is an Internet Service Provider (ISP) and Network Service Provider (NSP) licensed by the Malaysian Communication and Multimedia Commission (MCMC).

Since incorporated in 2005, we have become one of the leading ISP delivering reliable, high performance network services and solutions to businesses or educational institutions within domestic and oversea market.

Our progressive improvements in technical know-how and developments on human resources are our essential element for future success.

Are you looking for the following?
Young, dynamic and high growth start up
Immense and intense learning experience
IPO opportunity
Participate in the forefront of the Internet technology
Fast pace and fulfilling work experience
Fun loving team

then you came to the right place...

Benefits

You give us your best shot, we give you a rewarding job working experience.

Annual Company Trip
Annual Company Dinner and regular company sponsored staff activities.
Medical allowance
Transportation allowance
Meal allowance
Performance bonus
Bachelor\'s or Equivalent