Job Description

Location: Pantai Dalam, KL Contract Type: Fixed Term Contract Eligibility: Malaysians Only Responsibilities Analyze issues raised from monitoring systems. Maintain system performance at optimal levels (below threshold). Investigate system issues and implement resolutions to reduce downtime. Optimize core processes to improve business performance and operational agility. Discover root causes of problems and identify appropriate solutions. Lead and drive the housekeeping plan, troubleshoot application performance issues, and manage new archiving activities. Improve systems with the addition of new features and infrastructure. Provide client support on system operation and troubleshooting. Be available to work during standby schedules in case of triggered issues. Requirement Bachelor\'s Degree in Computer Science, IT, Telecommunication, or a related field. 5 to 7 years of IT work experience, including 3 or more years in system support within a .NET environment. Ability to analyze complex technical information. Ability to analyze business requirements and assess impact within existing database architecture. Experience in analyzing technical issues, planning, executing, and monitoring progress to achieve expected results. Experience in building software applications. Familiarity with Microsoft ASP.NET MVC, Web API, web services, SQL, and JavaScript. Strong problem-solving skills, along with oral and written communication skills. Thorough understanding of computer architecture, operating systems, and data structures. Ability to thrive in a fast-paced, dynamic environment without being overwhelmed. Ability to transform requirements into design concepts and entity relationship diagrams (ERDs). Proficient in troubleshooting and debugging. Understanding of software engineering best practices. Ability to work independently or as part of a team. Ability to write precise, detailed technical specifications and documentation. Advantage Experience with monitoring systems like Dynatrace and Splunk.

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