Job Description

Join EPAM Malaysia as an

Application Support Engineer

, where you will play a key role in sustaining the performance and reliability of mission-critical platforms.


You'll manage containerized workloads, optimize database operations, and troubleshoot complex issues across production environments. Partner closely with engineering, operations, and product teams to ensure seamless service delivery and drive continuous improvement across our application ecosystem. This role is ideal for mid-level engineers seeking to deepen their expertise within a modern, cloud-native stack while contributing to critical production systems.

Responsibilities

Manage and resolve issues detected by monitoring systems or reported by internal/external users, ensuring timely and high-quality responses Monitor application performance, identify degradation patterns and proactively implement corrective actions Automate operational workflows and routine tasks through scripting and tooling Lead or contribute to root cause analysis (RCA) and postmortems and ensure corrective measures are implemented Maintain and enhance project documentation, runbooks and operational guidelines to support platform reliability Work closely with development, product, and operations teams to implement solutions and improve platform stability Contribute to process improvements that enhance platform scalability, reliability and operational efficiency

Requirements

3-5 years of hands-on experience in software application support, platform operations, or production engineering, with demonstrated ability to troubleshoot and optimize production systems Proven experience operating PostgreSQL in production environments, including installation, configuration, performance tuning and troubleshooting complex SQL workloads Operational experience with Docker and Kubernetes, including workload management, deployment troubleshooting and containerized application optimization Solid understanding of Linux administration, including logs, system services, permissions and performance diagnostics Practical experience with monitoring and log analysis using tools such as Prometheus, Grafana, ELK, Loki, or similar Ability to lead troubleshooting, contribute to RCA and implement durable solutions in high-availability environments Strong communication and collaboration skills with the ability to articulate technical details clearly in English (spoken and written)

Nice to have

Experience with scripting (Shell, Python, or similar) for automation and operational efficiency Exposure to cloud-native ecosystems and basic DevOps practices Familiarity with CI/CD pipelines, automation tools and infrastructure-as-code frameworks

We offer

By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2021 & 2022&2023. Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us

Life at EPAM

EPAM is a leader in the fastest-growing segment (product development/digital platform engineering) of the IT industry. We acquired Just-BI in 2021 to reinforce our leading position as a global Business Intelligence services provider and have been growing rapidly. With a talented multinational team, we provide data and analytics expertise * We are currently involved in end-to-end BI design and implementation projects in major national and international companies. We are proud of our entrepreneurial start-up culture and are focused on investing in people by creating continuous learning and development opportunities for our employees who deliver engineering excellence for our clients